Best Western Palm Garden Inn

Good price, convenient location

Good services. Clean and convenient location.

Affordable

A/N

I come to this hotel on the reception he told me the room is not ready. I’m. They give me different room. The air condition is very bad all night. I cannot sleep. I call him in the morning. I told them I need towel for me. I need to take a shower. He say come down on the breakfast is very bad. No space to sit down to eat your breakfast outside I will be call my bank to refund the money.

Stayed in room 109. Blood and pee stains on the mattress. Normally I check corner of the bed for bed bugs and what not. My husband kept smelling an odd smell from the room. It wasn’t until we removed all the sheets from the bed and noticed and huge urine stain. Called front desk to notify and the gentleman at the front desk. Couldn’t get through after 2 attempts so I walked up to the front saw that he was sleeping with his feet kicked up on the desk.. After waking him up I was told to wait for morning staff. So my husband my daughter and myself slept on a full bed Went to check out at 8 am and was told I would get a call from the manger. I still have not gotten a call.

The staff was friendly and responsive to our needs!

it is so inconvenienent that every time you leave the room, the door is locked, and you can't get back in your room because the key does not work. you have to run to the office every time to re-set the key and wait long time and some time it openes the door, sometime it did not work. it caused too much problems and inconvienent. the hot water does hot work. the power out for all morning long. it was such a ninght mare staying in a room early morning without power, nothing wokred. I was so dissappointed. the ads looked so good online but it acutally it is not, so whoever looking this Best Western hotel, you have to be really careful. It sucks. I was almost injured and hit myself without power in the dark because of their unsafetyness and they should have a back up generator in case the power runs out..... this is not safe at all....I need my refund back. for real

Old furniture, old room. There are more hotels around in better condition.