Quality Inn & Suites Abilene North

The woman that checked me in was amazing….she was very attentive and nice. However, the first room I checked into was not yet cleaned and bed was not made. I then switched rooms and found so many roaches. I asked the evening worker at the front desk if they could send someone to spray or switch rooms and she said I could switch rooms but it’ll be the same issue. She also mentioned they did not have bug spray. I had a hard time sleeping.

Rooms were basic as could be at best and the only reason I put the stars that I did was because of the staff they may not have gone above and beyond but they were certainly at least enthusiastic to try to help

I never saw it Expedia had wrong address on listing had to drive back home and never found it

Nothing unique. Everything was the way it should be.

Old and worn out. Dirty bathroom . Rust and dirt on the bath room floors. Floors dirty in room. Bad experience. I

Excellent service checking in, clean room and a comfortable bed with a good night sleep. Check out was easy and breakfast was good! Thanks for doing a wonderful job!!

It was a nice stay was clean and the bed was comfortable

Last minute reservation for a college game day visit, made at noon, knowing we had a football game the same night and would not be leaving until late (hence the last minute decision to get a room). Prepaid 2 rooms. Nothing about late check in or calling ahead on the reservation or confirmation. Arrived at 4:30 AM from San Antonio and the front desk said oh you forfeited your reservation because you didn’t check in by 2am. The system does an “audit sweep”. So she said I had to pay for two rooms at their price and basically the $180 I prepaid was a gift to them. No choice at 4:30 in the morning with 2 teenagers exhausted from a game and a 5 hour drive. Rooms are supposed to be non smoking, reeked of smoke. Changed one room and slept about 3 hours before we had to leave, $400. Rooms were not clean, bathroom was disgusting. Worst experience and customer service from both the hotel and the Expedia chat. Hotel said it’s an Expedia policy (booking agent) and then Expedia said it was a hotel policy and basically too bad so sad, should have gotten there sooner.

I have 2 kids and we couldn’t even watch tv cause the cable didn’t work in the room and the tv didn’t either and they couldn’t do anything about it

The bed are confortable. The bedrooms size are spacious and clean