Quality Inn Lockport

Whe

Pretty decent place, close to everything

Bed mattress was bad

Bed was comfortable, toilets flushed, shower was hot and the AC worked. Staff was friendly and always available to assist. Sheets had stains. Need to remove the old stained chairs and lampshades from the bedrooms! There were no protein options for breakfast, mainly carbs, so no options for diabetics. The hotel is in need of maintenance. Our room had a very old pocket door for bathroom that was broken and would not completely shut. The window lock was broken in my moms room so the first floor window was open to outside with no screen (we got it to lock using a knife). Drapery is old, ripped and stained. First thing you see when you walk into the lobby is a 10Ft dead tree. Not all rooms have privacy locks on the door. Very poor lighting in the rooms. Mini fridge worked, but there was food left in it from a previous guest. They were unable to accommodate my mom with a room near the rest of the family, she was on the opposite end of hotel down a long smelly hallway (with a broken window lock), we ended up having her stay with another family member.

The blankets were disgusting. Stains on the covers. The was mold in the AC and the floors were not clean. I do not reccomend staying at this hotel.

Friendly staft when checking in but had support animal letter with me but management would not accept. Other locations I stayed in accepted letter & no extra charge

Management seemed money hungry. Charging extra for support animals & early check in's.