Baymont by Wyndham Lewisville

Worst hotel I have been in the last 20-years (and I do have pictures to sustain my claim below). Anymore who gives a review more than 1 or 2 for this hotel is fake. First let's start with the fact no one was at the front desk when we arrived and we had to wait several minutes (despite chatting to signal our presence) and finally ring the bell to have someone to show up. Then the fact I had requested a disabled room and was never offered one. When going to our room to discover that half the carpet was wet and it was smelling moldy. Back to the front desk (still no one, ring again), we signaled the issue and were answered: "OK, I'll give you another room..." Like it was something normal and OK to deal with. No apologies, no concerns expressed, nothing... The hotel itself hasn't been renovated for 20-years or so. There is unfixed (or very poorly fixed) water damages on the wall, A/C is attached to the wall with bare planks, holes in the bathroom door, scratches on wall paint, rust in the bathtub, no even an alarm clock... You get the idea... We didn't even have a spare toilet paper roll available, so we ran out of it. Finally, for breakfast, you will got nothing other than pastries and cereals. No milk, no fresh fruit, no yogurt... It looks like the owner is cutting every corner it can to save money on this property... I wouldn't say anything if the property was located in the middle of nowhere with very low passage. But not in the vicinity of the Dallas area...

The carpet was wet because of the ac. Assistant manager has no people skills whatsoever. He was rude and aggressive to the point that i had to get a refund and change hotels.

It was so horrible i did not sleep. Everytime I went to the Front Counter there never anyone there to assist. Room was hot no ac, whole in the bathroom door, when i walked in the water was running in the bathroom, room smelled like mold.

The A/C worked well. The bed was firm. However, I made notes and took photos of more than a dozen items of disrepair, and poor quality. 1. The blanket on the bed was torn or ripped in several places, quite visible upon entry. Did the staff not report it? Or did management not replace it? I think the latter. 2. The coffee bar lacked sugar substitute, important to me as a diabetic. 3. No soap at the bath tub. 4. The soap dispensers were useless, empty and sitting on the tub. 5. Both the lavatory and tub lacked a stopper, essential to filling for bath. 6. The tissue case on the counter was empty, not even a box. An empty case is worse than no case at all. 7. The TV was not plugged in. Why? Did the staff fail to check? 8. A coin was on the floor beside that cabinet. I wonder if the floor was swept, or if it was done hurriedly. 9. The bathroom counter splashboard needs to be caulked. It is not merely cracked. It is broken, now incomplete along the corner. 10. Whoever painted the room was sloppy at best. The repair to the ceiling over the tub is unfinished. 11. The white wall under the counter has red brushmarks. Careless to do it. Unprofessional to not touch up the wall. 12. The toilet tank handle is bent. The device need repair or replacement because I found the toilet water running. This wastes water while you strive to save water by replacing towels every third day. 13. The bathroom door bottom corner is deteriorating, ragged, evidence of a flood. 14. The carpet is ragged, perhaps from being soaked by the flooded bathroom floor. 14. What are the loose blue data cords between the bed and night stand? Perhaps a task unfinished, or materials left instead of removed to leave the room tidy? 15. I think the last is most troublesome for you: Indifference. When checking out, I mentioned to the GM that the room had problems. He was focused on some task, and did not turn to face me. After a moment I began to mention items. A clerk gave a tacit reply that they would check. There was no show of concern; no apology. Rather more of a dismissal. I will not stay at this Baymont again. As I said, I photographed these and other items.

For the low price you get what you pay for. We walked in to check in an the person was on his cell phone, we got our room and the fridge had food inside and the a/c unit wasnt blowing cold air much.

I don't even know where to start. My wife's employer booked the room since part of our trip was for business. The room had extensive damage and things falling apart, but the lack of cleanliness was staggering. The floor looked like it hadn't been vacuumed or cleaned at all within the last 5 years--stains and gunk everywhere. Towels had stains and looked like they were from the 1990s. The box springs on one of the beds looked like it had poop stains smeared across the side of them. The air conditioner looked like it was on its last legs, and it smelled of cigarette smoke, mold, and mildew. I've stayed in a lot of cheap hotels over the years, but this one is the worst for cleanliness, and unfortunately I believe this is becoming an epidemic for the American hotel industry.

The price

The room. It was old and run down.