Avani Windhoek Hotel & Casino

Maggy was a realy of great assitance, very friendly knows her menu and had great recommendations. Will definitely come back again for her service. Freeman was also very friendly and great customer relations

Maggie thank you for the best service ever❤️❤️❤️❤️❤️❤️❤️❤️❤️

The customer service was superb. The hotel front desk and staff were extremely kind and helpful in letting me know my way around and gave assistance to my enquiries. Ziggo at the breakfast front desk simply energised you into the morning with his genuine upbeat greetings and enquiries after your well-being. Moses, a waiter at breakfast second guessed when you needed a service.

Very good hospitality and extra mile Smiley has to go to cater for the basic needs. Explained the menu very well and also did check in now and then if all is in order. Very kind and attentive to details. Excellent Service indeed!!!

Amazing stay, we are always welcome very well by the concierge team, especially Layla and Tracy, and Tisha. They are always so willing to help. The reception team is impeccable, the rooms are great and spacious. Three great restaurants. Love staying at avani!

Rooms are very clean service at the dunes is absolutely amazing thank you to Hilde Michelle and Panduleni for the service

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I've stayed at this hotel twice before and found it very pleasant, but this time was disappointing. A colleague and I both had ribeye steak for dinner at Stratos Rooftop Restaurant - beautiful setting with great views - but both steaks were terrible: tough and full of sinews and definitely not AAA grade meat as advertised on the menu. Also, the live music in the restaurant was so loud that it was difficult to have a conversation. We complained about both experiences to our waiter who said he would relay the message to the manager - without a response. When I got back to my room that evening and wanted to have a shower, I found that there were no towels. Not a good evening! And not what one would expect from an upmarket hotel like this.

Rooms are old fashioned. Carpet in the room had a whole. Curtains are terrible, looks like they were hanged directly from the washing machine. the vent in the bathroom was leaking water into the shower. had to stop my shower and take a bath. After the 1st night the house keeping team did not do a good job in clearing up my room.