Residence Inn Dallas Las Colinas

This hotel is old, the mattresses were so soft in a warm down kind of feeling, there was mold on the bathroom ceiling and what looked live animal feces on the floor behind the bathroom door. Additionally, while the shower and toilet are in an enclosed small space, there is nowhere to have privacy when getting read to go. The only saving grace was the speed and friendliness of the front desk staff. I do not recommend this place.

Went to get in bed and the sheets on the pullout were still there from the previous guest. I asked for room to be cleaned daily and it wasnt done. Door kept staying open bc the lock wasnt functioning correctly. General surfaces not wiped down. The room was very comfortable and the property is quiet.

We enjoyed the 2 bedroom Presidential Suite, however noted that the upstairs room was an open loft, not an enclosed bedroom, which was not apparent per the pictures posted online. Itcel provided exceptional customer service, and I was pleased to noted that the pool is cleaned each morning. The couch wasn't the most comfortable, but overall, we enjoyed our stay.

Staff, breakfast, always awesome.

Internet in my unit was not working at all.

Very convenient, comfortable , clean and safe.

Older property with scratches & dents. But nothing to truly complain about. Environment was quiet. Location is great. Didn’t smell bad. and most importantly it was clean.

Very good property. It is a little old and can be upgraded a little which will improve the customer experience. The breakfast is very good. Brenda manages the breakfast very effectively. Me being a vegetarian have a lot of constraints. She goes out of her way to help me with sumptuous veggie options. I like her commitment to customer experience

Unfortunately, my stay at this hotel was not what i anticipated. I found a dead cockroach in the bathroom upon arrival, which raised concerns about cleanliness. The iron provided was dirty and ended up ruining my white shirt-incredibly frustrating. Breakfast was underwhelming and lacked quality. Overall experience was below expectations, and I would not recommend.

The property was well kept and everything was clean to my very high standards. The Manager and the entire staff was amazing and very accommodating. The breakfast lady even brought out a treasure box for the children during breakfast encouraging them to eat a good healthy breakfast to start their day. She was the sweetest. She reminded me of my Grandmother and I wanted to take her with me. I will definitely bring my family to stay here again when visiting Texas.

Close to everything