DoubleTree by Hilton Charlotte Airport

I stayed here having taken a late flight into CLT. Very friendly staff, efficient and regular shuttle to the airport (you phone when you arrive at CLT), large clean rooms and good options for breakfast. Overall, very impressive - well done.

The front desk staff was great...very nice always. The bed was clean and comfortable. The bathroom was ok overall but had some opportunities. Wake up call was right on time! We always appreciate and love the bottled water and edible treats. It's really a nice touch. Thank you.

The bathroom sink overflow was crammed with paper and nasty stuff. I honestly wished I did not see it but I did and hard to understand how one cleaning the sink did not see it. Totally grossed me out. Other fixtures were clean and presentable. There was some kind of splattered residue on much of the walls, fixtures and dark walls like a cleaning spray?? Did not like the Security person chastising my husband at 6am in the parking lot because he poured out some ice from our small cooler. My husband was tired and not thinking but did not expect that kind of encounter. I suppose if the frig worked and/or was on, the episode could have been avoided. We did not have the opportunity to really use the facilities or enjoy breakfast as we had an early flight. All we really expect and why we choose Hilton properties, is cleanliness--bed and bathroom, property upkeep and friendly people. We rarely, if ever have a bad experience. This visit had some opportunities. We will stay here again on our way back and we're hoping the experience is what we have come to expect when we stay at Hilton properties.

Don’t book this hotel if you want timely airport shuttle service. All the other hotel vans came and went multiple times during the HOUR I waited for this one. (Hotel personnel kept assuring me it was on its way.) Wish I’d just taken an Uber right away. At least the room was clean.

The cost of breakfast was ridiculous

It is a beautiful property. The front desk staff were very helpful. We stayed there the night before our flight home. There is a bar and restaurant that serves meals all day. Apart from our problems, I would recommend a stay there.

When we got to our room, there was some overpowering odor outside of our room door that seemed like an herb smell or plant smell. It got better when we went inside, but there was still some lingering odor. When I was getting ready for bed I was walking in my bare feet and I realized that the carpet was wet! Apparently it had been cleaned, but had not been taken out of service until it dried. We went to the restaurant for dinner. The bartender was doing his job and seeing to the bar and serving a couple of tables. No one came to our table for some time. Finally we got some water, but sat there waiting for menus. We could hear laughing in the kitchen and staff having fun as we got more frustrated. The evening mgr walked into the restaurant and I waved him over to say we weren’t getting service. After that we got menus, our dinner came out and we were finally able to return to our room. In the morning our waitress was very attentive and got us drinks and food right away. They had many choices for breakfast. I left a message for the GM and hopefully they can correct the shortcomings quickly.

The ironing broad worn out

I was supposed to get 10 percent off my stay because I booked thru Booking.com but it wasn’t applied. I sent a message with the coupon but nothing was applied.

Needed an extra blanket

Clean, spacious, friendly staff and shuttle service available all the time.

In the bathroom on the ceiling mold spots! I know with the moisture it's hard to control the mold but with was visible across pretty much the whole ceiling above and around the shower. Have a kid with bad allergies but it was late, we were tired and just left the sketchiest hotel ever down the road we could live with that for 1 night and just closed the bathroom door