Somerset Hills Hotel, Tapestry Collection by Hilton

Excellent staff. Room was clean and bed was very comfortable.

I went to this hotel as I needed to identify the hotels in this area that have fragrance-free sheets, as I am allergic to laundry fragrance. This should be a simple question. But when I called the hotel, the front desk order could not answer my question and said only housekeeping would know. Really? I told him don’t bother I’ll come over to check for myself. When I arrived he said I just missed housekeeping person. I told him I don’t need her, I can tell for myself if the sheets are fragrances or not. So he begins giving me unnecessary information - saying the sheets are sent out to a service for cleaning so they wouldn’t be able to tell us. I said “Really? Usually outside services ozonate sheets and use unfragranced unscented detergents”. He is frustrated so out walks the super woke manager. And she repeats all this unnecessary information “oh, they can’t give me an answer because they send their sheets out”. So I said let’s preview a room and I will personally tell you if the sheets are scented or unscented. She keeps trying to block this until my husband hands her a $20. At that point she agrees to take me up to a room, I walk in and it’s very beautiful and behold - no fragrance on the sheets. Deep sniff test. Now why was h the st so bloody hard ? If you are looking for a hotel that has fragrance free sheets, stay here. But the manager and staff need to be schooled in the art of customer service. The hotel underwent a $30 million renovation and the decor is lovely. The carpets smell a bit new and haven’t off gassed yet if that’s a concern, but they are not terrible. And the hotel does use fragrance sprays in the rooms, in the halls and in the lobby but it’s light and if fragrance is a concern, ask them not to spray the room and to run ozone machine for a few minutes before your visit to clear out any residual perfume.

Quiet

Electricity went off in our room. Had to call the front desk. I could barely hear the lady who was telling me how to reset it…in the dark. Shower was very low flow. Basic hotel trying to look not basic.

Our room was meticulously clean and tastefully decorated. The beds were so comfortable. The breakfast was delicious. We will definitely be back!

Very clean and comfortable living environment, the reception staff is polite and warm! It is a very nice hotel with special decoration style.

Beautiful hotel

Very nice rooms i did have my power go out a few time i had to reset it after the staff told me how pretty hotel nice staff