Embassy Suites by Hilton Atlanta Airport

I like the way it looked from the outside the way it presenting itself the access control parking lot

several things when you first walked in the first thing you see is the bar wasn’t the most family oriented thing First thing my son said was it smells like weed in here a bunch of people at the bar who just came in from outside we had to pass them. The other thing that bothered me is after hours which we didn’t get in until late after a long drive on the road we didn’t wanna leave the hotel so we opted to get dinner at the hotel, but the host was the bartender and he was the only one there for all the patrons for the dinner and the drinks. We had very poor service from him. We ended up not even getting dinner which we all suffered because we were starving and hadn’t 7 o’clock wake up for a tournament at eight. didn’t find out till the morning because nobody responded to my text messages that our room had no AC. It was 75 in our room but the AC was set to 68. The text message from our host at the desk, never responded to anything after he sent the initial text if we needed anything to text him.

I didn't like anything about the property ! the air was out and they didn't tell anyone about it was hot as hell

Staff was rude i don't recommend anyone to stay

We stayed here in the past and were always happy with the park and fly option. It's been several years, but we tried it again, and were so disappointed. Room was typical, but worn and outdated; breakfast was chaotic making it hard to find what you need. Most staff were nice, but when we complained about the AC not working in our room as we were leaving, the staff became very rude and belligerent. Turns out, many patrons were complaining about the AC, including airline crew. Won't be returning!

I was gong to give this a 2 because the front desk lady was nice. But then I remembered she was never at the desk between 9am and 10am, with nobody else to cover for her, while she went to get leftovers from breakfast. My flight into ATL was super early so I can’t check in for another 4hrs. So there won’t be a room review, unless it needs one later. Now…onto the hotel itself. If you enjoy the odor of marijuana, welcome home!! I’m presently in the lobby looking up and painters cloths hanging all over half of the 5th floor. A sign at the desk says they’re doing renovations. So that explains that. Would have been nice to see that information prior to booking. Not a fan of being woken up by the sound concrete being mixed and dry vacs. But at least the cloths are there to provide some dust mitigation, I assume. The furniture in the public spaces is an interesting mix. The renovated stuff, pretty nice. The pleather cloth couches and chairs, wow!! Looooong overdue to be replaced!! I’ll attach pictures. Oh, a customer is back at the desk trying to find a luggage cart, still. Apparently the hotel only has a single one. Looking around this place gives off vibes of a run down nearly abandoned shopping mall from the 1960s that still has two stores somehow still open and trying to cling on. I tried to change my reservation on the Hilton Honors App since I’m a member. I found another Hilton property with vacancy. The rep on the phone said I’d be changed the cancellation fee because I had already checked in. It’s almost 11am. Early check in is at 3pm. So how’d I check in? oh! Because the Hilton App told me it was time to check in yesterday and I got tonic which room I would stay in. So apparently I’m locked into this property unless I want to just eat what I’ve already paid, but yet I can’t get to the room that I’m supposedly already checked into. Makes sense. If you’ve made it this far, thanks! I hope this was informative and helpful. I’d advised anyone to call first and see if the renovations are done before booking.

No AC for days. Ran out of fans, rooms between 75-81 degrees. No manager onsite to talk to.

The bar service is amazing Tony and Jazz have amazing personalities that just uplift the building. Shoutout to them

Nothing I didn't stay they couldn't find my reservation

Nothing I didn't stay they couldn't find my reservations