Embassy Suites by Hilton Atlanta Airport

The staff was very friendly and helpful

The room wasn't clean very well thinks was found that was already in the room

One room, 240, had bed bugs. My daughter got bitten all over. My supposedly ADA room 249 was awful in terms of accessibility, breakfast was inedible. We couldn’t check out and get bill before our car for the airport arrived. On the whole, dreadful! And we paid A LOT!

2 rooms were bad in different ways—one with bedbugs, other awful for mobility.

Check in was slow - line of people formed at well before 16:00 with rooms being allocated at the rate of about 1 every 10 minutes. Multiple pictures that I took show: a three inch cut on the vinyl headboard, damaged wallpaper next to the desk, a toilet paper holder that's detaching from the wall by a half inch, tub/wall seal that is damaged and discolored, rusty door stop on the bathroom door, shower head that's discolored by some residue, damaged bathroom mirror and tissue holder, couch with damaged cushion, bathroom sink that is clogged and a faucet that's not square to the sink. In addition, at breakfast, the cereal station was torn down at 8:45, there was no yogurt available at 8:45, the cutlery station for knives, forks, and spoons was empty except for forks, the selection of milk consisted of only two small bottles of skim milk, the line to get freshly made eggs/omelets was 8 people deep, there were no plates available to serve yourself from the station of scrambled eggs, sausage, etc. From a security standpoint - the liquor cabinets behind the bar are unsecured. All were easily opened after hours.

Everything

They don't have snacks out any more and ran out of grits at breakfast

Room great, lobby likewise. Bar and restaurant poorly managed. Very slow service and long waits for beer at happy hour and food