Embassy Suites by Hilton Monterey Bay Seaside

Es cómodo y tranquilo

Breakfast

Clean

Nothing

Great location and quiet Just a quick stop over on route to SF so no time to explore the area but lovely free drinks at the bar!

Shop shut too early

Location, room and staff

The breakfast was good, but took a long time to get due to the lines.

The maid, bartenders, and omelet chef were fantastic. The room was nice and very clean with a great view. Thank goodness!

The front desk employees were deceiving. To begin we were not able to utiilze any discounts that we has seniors had available to us. Both of us had AAA, and are seniors but they would not give us a rate adjustment. Then they had a power outage and all the facilities were not available and we were not advised of this. We were told by the bartenders who tried to make up for the inconvenience. If we were aware of this we could have made arrangements to utilize the surrounding stores and restaurants. The only thing that was available were cold sandwiches, salad and soup! Needless to say it was very expensive. Secondly upon trying to reenter our room the second day both cards was deactivated. We had go back downstairs to get new ones. The cherry on the cake was when I received a note under the door stating that my form of payment was declined. It was humiliating ! I went to the front desk and the situation was they were trying to add and additional $200.00. Their correspondence is in poor taste. They could have just charged us the difference at checkout. I will never go through booking.com again! I am going to contact the corporate office to advise them of the situation that occurred and if not compensated we will never stay there again. It was entirely too expensive. I feel that when booking it should be made very clear that you are not booking through the hotel directly. Booking.com should have allowed us to use our discounts at the time of booking the visit!

Clean and comfortable - Hilton is so consistent! Thank you Meixue! We just missed the breakfast buffet and she was kind enough to open things for us. Bummer we didn’t get the omelettes made to order, but I so appreciate the eggs, sausage, potatoes, fruit, She was very friendly and helpful. Also, special thanks to Demetrios! I had to check out early due to an emergency with the dog kennel. I appreciate you accommodating my early departure.

Cold showers. Could get warming water out of the tap but not the shower. It wasn’t a lack of understanding on how the hardware worked.

See above

- staff were friendly and helpful - pool for the kids - good breakfast included - complimentary happy hour

A little bit outside of town it was fine