Waikoloa Beach Marriott Resort & Spa

Unfortunately this was my least favorite stay at a Marriott property. The hallways and rooms are outdated (dingy carpets, built up grey residue in the tubs, chipping and dents on the walls, corners, etc.) and are not worth it for the price being charged. The restaurant food is subpar - almost $50 for a breakfast buffet that is just a hair above a continental breakfast, $34 a la carte omelettes, $30 chicken caesar wrap with fries, $16 cocktails. The pricing itself isn’t an issue, it’s a resort so that makes sense. But the quality of the food/drinks at the restaurant does not match the price! I stuck to getting small items at the coffee shop, or at the grocery store about 10 minutes away, which was cheaper and much better quality. I went to another resort about 20 minutes away on my last night and had a fabulous dinner, dreading going back to the Marriott Waikoloa. Everything closes early and there’s really nothing to do on the property past dinner time, although the Luau night was a nice experience. The beach area is nice, but the resort really needs to take over the beach “cabana” rentals instead of letting an independent company do it. It’s overpriced and you get a beat up outdated cabana. No service, no water, nothing. The only other option is finding a little piece of shade under a palm tree with the lounge chairs owned by the resort. I didn't use the pool, but both of them seemed nice enough and were never overly crowded. In addition, there was construction going on that I wasn’t informed about prior to booking or upon check-in. The first morning of my stay at 9 a.m. sharp there was jackhammering that could be heard until 5 p.m. Thankfully I spent my day in the overpriced beach cabana, because being able to come back and rest in the room throughout the day was not an option. When I shared this with the front desk the next day, the attendant was not apologetic at all, didn’t try to escalate the issue, and just told me I could “come back at 8 a.m.” when the manager was there. I didn’t even bother. I appreciate that it seems they’re trying to update the property, but they need to at least let people know what’s going on, so we can decide before committing to a stay, OR compensate for the inconvenience. I will say that most of the staff was lovely, including the activities concierge - I just did not appreciate the experience I had with the apathetic front desk attendant. If you’re a MVC owner, the owner’s side of the property is actually nice and updated and is what the other side of the property SHOULD look like - it’s not extravagant by any means, but it does look like you’re in 2025 vs. 2014. I would not recommend this property to anyone I know, and will not be making a return visit.

“Garden view” room?? The photo shows our lovely “view”. Not to mention they ruined my 40th birthday by forgetting to mention that all access roads will be closed all day due to the Ironman competition. I had two days to do what I wanted to on this island and they ruined it. My partner told staff that it’s my 40th and they haven’t even acknowledged it. Awful customer service

Beautiful resort and a peaceful vacation. Nice room, friendly staff members and a nice location to walk to restaurants and shops. Food portions at the coffee shop are huge, sharing is a good idea so you don’t waste food. It would be nice to have some umbrellas on the beach, other than having to rent expensive cabana lounges, but the beach area is not run by the hotel.

The property was beautiful

The renovations they had during our stay woke us up every morning

Beds were full sized, not 2 queens. Everything well kept. Marriott situated in a compact community campus with private condos, private golf course, gas station a couple small shopping centers, super market. Beyond that is the ocean and lava. So have to drive outside of this. Marriott accommodating for pool-side loungers, snorkeling

Second time there. Great place to stay.

Great service great area the property needs and is currently being updated as construction is currently operating.