Luxor Hotel and Casino

The only thing we like was the poor. It has more space for my kid to swim. Mởno

Iam very disappointed with my stay. The service was extremely slow, the bathroom was dirty, and the room was far too dark. One of the light bulbs was out, and even after reporting it, no one came to fix or replace it. To make things worse, there was no water in the bathroom on the day we checked out. It is completely unacceptable for guests to have no water at all. Luckily, we had already brushed our teeth before the water stopped. Overall, this was a very frustrating and unpleasant experience.

Nous étions dans la tour c’était très propre et tres’bien

Les restaurants

Plenty of stores, restaurants, and amenities.

No microwave in the rooms.

Very comfortable

Requested room by elevator. Request was completely ignored. This caused injury to my daughter causing her to fall due to the extensive walking. She is very handicapped and requires 24/7 care by me. I had to wait for the refrigerator to be delivered for her medicine. In the future , we must have a room by the elevator.

Did online check in to avoid waiting in line just for someone to be in my room. The hotel is big and I had to walk back with all my belongings and wait in line to get assigned another room just for one to have a leaking toilet so I had to go all the way back to front desk again to get ANOTHER assigned room.

Das Zimmer ist sauber und komfortabel.

Der Weg vom Parkhaus durch das Hotel in das Zimmer ist sehr lange. Mit viel Gepäck ist der Parkservice zu empfehlen.

I liked that the guy at check in eventually helped me out and gave me a room after waiting for an hour.

The fact that I had to wait almost an hour for a room after having a confirmation from months before, then you lost my room, even though it was reserved. Waiting in line to checkin on a touch screen, there was no one I could talk to, was horrible. The rooms didn't have any convenient places to charge devices. The TV didn't work. Getting anything done took so much time, I didn't even want to call to get the TV fixed so I could watch the World Cup, I thought it would be better to just not watch the game rather than deal with the headache of your hotel bureaucracy. I guess you really get what you pay for.