Quality Inn Aurora - Naperville Area

Staff not on desk in morning and breakfast was not well placed. No glasses fo rcoffee or bowl for cereal

Badly managed

Nov is the off season due to weather so I felt like we owned it rarely saw any other guest even though lots of cars when we left for breakfast but nobody by time we would return back & I absolutely loved that for us and our anniversary Across the street from a nice mall Not far from highway and not right off the exit either if you know you know Within mins of a Starbucks, target, Walmart, and several restaurants

Ok so nothing to major or we would have left I was there to have a good time not be uncomfortable but there was a few things see below 1.) the elevator made a noise that made my anxiety go to 10/10 but actually worked properly and was roomy held me my husband 4 checked bags 2 carry-ons and random grocery store bags 2.) the breakfast was simple nice enough for a work trip or quick start off for kids but pass that you need to leave but conveniently a walk across the parking lot was the most amazing fresh tasting real food hot breakfast big portions & reasonably priced 3.) the set of bath towels at first glance seemed ok but was unfolded ended up being stained with idk what you can tell it had been washed but ummm no eww but when I spoke with the staff at the front desk she immediately offered to replace the set and the those came look brand new with extra for the hot tub 4.) A few other things broken ironing board etc but always fixed very promptly

Great location

The location

The bed sunk in at the top. I kept waking up from neck stiffness and pain, the constant smell of marijuana, the lack of cleanliness with ice bucket that was given to me from front desk no bag in it as well, the lack of customer service skills of the night front desk person. He questioned me as if I didn’t know anything, so I told him to call my room. When he did, he didn’t introduce himself. He just proceeded to ask about the bucket. When he was done with the call. He just hung up, he didn’t say ok thank you or oh ok nothing like that. Also the stain on the ironing board is nasty. Hair in the sink around the edge creased in there. The room smelled stale.

There was a strong odor of marijuana in the hallways and the room vents

The property is good for a work trip where I only need to sleep and take a shower mainly at the hotel. Mainly the hotel is average and it is good for a work travel etc I’m satisfied with my stay and I will stay there again if I need to go back.

It smelled like weed and the bathroom had shipping paint. It was noisy on the first floor.

The front desk staff is a very friendly and nice lady but other than that the condition of the hotel is bad. There is smell of weed in the corridor, the room looks shabby and dirty. Furnitures are old and dirty. The fixtures in the bathroom particularly the water faucet is broken. We didnt try the breakfast so cannot comment on that. Overall the hotel needs maintenance and also rehaul.

I don’t know

I don’t know

Clean and staff wonderful

Upgrades look great but the breakfast was not satisfying. No fruit everything needed to be replenished but staff to busy checking ppl out .