Hotel Theo New Orleans, Tapestry Collection by Hilton

The staff are wonderful! The rooms are nice, and the beds are comfortable. The value is perfect.

The elevators are creepy, and they make noises you can hear in the rooms. I wish we had a mini fridge.

comfortable clean room

no hot water

L’emplacement

Le ménage n’était pas fait quotidiennement. Je leur ai demandé de changer quand même les draps parce que ma fille avait saigné du nez ils n’ont pas voulu, ils m’ont donné des draps pour que je le fasse moi-même, il y avait des cafards dans les salles de bain, j’avais réservé une suite, ils m’ont donné deux chambres à la dernière minute en disant qu’il y avait plus de suite. Alors, j’ai des enfants que je voulais pas me séparer deux pas d’eau chaude dans les salles de bain, le lit n’est vraiment pas confortable. Bref franchement pas terrible.

L’emplacement près du quartier français

Le Personnel, le ménage n’est pas fait quotidiennement. Nous avons trouvé des cafards dans la salle de bain, ils n’ont pas voulu me changer les draps alors que le ménage avait pas été fait et que ma fille avait saigné du nez. Pas d’eau chaude dans les salles de bain, nous avions réservé une suite, nous avons eu deux chambres alors que j’étais des enfants et que je ne voulais pas me séparer d’eux. Bref franchement pas terrible.

I've stay at Hilton all the time and I'm a Gold member. This is the first Hilton that just did not feel inviting. The front desk staff was good. It was the hotel it self I had a three night stay. because I had to change my reservation in order for me to get a one night free reward stay I ended up having two reservations. The first reservation gave me an upgrade room, but the two other nights had to be a regular room (no upgrades available for the second two nights ) so I chose to stay in the regular room so that I would not have to move rooms. The room was literally very uninviting and cold the heat was not working, and the room itself was just so uninviting. I felt like I was in a dorm room. I’ve attached a picture.. The front desk staff changed my room with no problem at least the heat work, but it was still very uninviting room. The hot water barely got warm enough for me to want to take a shower.. In short, I have no plans to ever stay at this hotel ever again.

My room had no windows; multiple guests had problems with heating and hot water. Mine had no water briefly on arrival and no hot water for a shower on last morning @ checkout. Street was dark and didn’t feel great after dark (construction & skips blocking sidewalk on one side of street - felt the need to be careful which route I used to walk home after dark.

The room was always clean and housekeeping was spot on. Our front desk associates were always nice and the barista was amazing.

This is for the Hotel Theo in NO. Lovely grand old lady of a hotel. Conveniently located near Canal Street, front desk staff were friendly, attentive and knowledgeable. The room, was nice, and the modern furniture worked well with the decor. I anticipated street noise, but it was manageable. Maintenance, always an issue with older properties was excellent. If you have particularly long legs you may find the bathroom a bit challenging.