Comfort Inn & Suites Indianapolis Northwest - College Park

Staff was nice, available when we went to the front desk.

Dog smell. People smoking Marijuana in their rooms. Between the pot smell and wet dog smell I'm out of words.

The people who operate this hotel are very nice. For the money it’s fine, but room was smelly like mildew and air was moist we noticed that immediately when stepping into our room. Seemed like it was cleaned well and beds/sheets/pillows were clean. Maybe could have said something about the smell but dealt with it. The pool was relaxing and fun with my 11 year old.

This hotel was a one star, which is fine, but that’s not how it was promoted

Needs MAJOR UPDATES! Very friendly staff man and kids liked breakfast but hotel needs major remodel

Good

BED BUGS. And a staff that doesn’t care. My partner and I stayed here in July 2025 and found BED BUGS in our room. I woke up covered in bites, which we documented with photos. We immediately alerted the front desk, and instead of helping us, they denied the problem, claimed they “spray for bugs weekly,” and told us we shouldn't complain because they upgraded our room to a suite. I'm sorry, but a "suite" with blood-sucking insects is not an upgrade — it's a health hazard. After leaving, we discovered that multiple other guests have posted about bed bugs at this hotel going back years. Clearly this is a recurring, unresolved infestation, and the hotel is doing nothing about it. We had to bag all our clothes, leave them in a hot car, and sanitize everything at home just to make sure we didn’t bring the infestation with us. No apology. No refund. Just blame-shifting and deflection. Avoid this place like the plague. Bed bugs are no joke — and neither is this hotel’s complete lack of responsibility or customer care.

Room was fine, but everything was damp because of crazy summer humidity. Their pool was closed by order of the health department but they were trying to hide the closure order sign.

*BEWARE* Upon arriving to our room, we always check the beds for bed bugs. And that is what we found!!! there were no bed bug covers on the bed. We even took a video for proof to take to the front desk. After this discovery we were not comfortable staying there. So, we asked the front desk for a refund and we would be going somewhere else. They refused to admit the video we showed them was real, or even from their hotel, and would not issue a refund. When we called the manager the next day, he would not issue the refund and even told us that he rented to the room to the next person! TERRIBLE!! NEVER GOING BACK!!!

Location is good near restaurant and shopping

Room smelled mildewy and at times almost like someone had smoked pot in there. No one was ever at the check in desk and when they were there they were on their cell phone and acted like guests were an interruption. Carpets are dingy. Bathtub also dingy and looked unckean. No coffee in lobby available Not what I expected from a Comfort Inn