Comfort Inn & Suites Indianapolis Northwest - College Park

I’m extremely disappointed with my experience at Comfort Inn & Suites North at the Pyramids. I had to cancel a reservation on short notice due to an unexpected change in military duty—a situation that’s often unavoidable for service members. I reached out hoping for some understanding, whether that be a refund, a partial credit, or even a voucher for a future stay. Unfortunately, I was met with none. The front desk staff member I spoke with was dismissive and rude, showing zero empathy and making no effort to understand or support the circumstances. The entire interaction felt cold, transactional, and solely focused on ensuring the hotel got paid—regardless of the situation. Given the number of hotels that openly support military families and make reasonable accommodations, this was a disappointing and frustrating experience. I would strongly advise others—especially service members or those who may need even minimal flexibility—to consider staying elsewhere.

When we got there to check in, there was a family at the desk. I could not hear what they were talking about, but they asked for the managers business card. Then, as they were leaving, the mother told us to make sure we check our beds for bugs. We did, and didnt find any, but sleeping was impossible. The hotel smelled of decades old tobacco and the bathtub was disgusting. Very overpriced for what it is.

The building was in very poor condition. The entire building smelled terrible. The pool area was not secured safely and anyone could come in and out causing a risk for small children/non swimmers, but also individuals that were not paying guests were entering/exiting. We witnessed this several times during the stay. The windows in the room were not fully closed and sealed causing summer heat to enter and noise from the outdoor pool area as well as insects to enter the room. We had to block the open space with pillows.

The staff was amazing!

The "bar" was a refrigerator cooler by the front door with alcohol. The room had humidity issues the carpet was so damp it seemed like it had been shampooed. Our room key cards had to be reset several times. The breakfast was pretty good, eggs bacon, sausage, make your own waffle kind of set up.

Fairly nice hotel for the price. Several restaurants close by.

We stayed here a year ago and saw a definite decline in cleanliness and maintenance.

Nothing

Rough shape in rooms, needle by pool along with a spoon, horrible all around. Had to leave early due to being harassed by other guest.

Called me during an interview. And I still haven't gotten my incidental charge back on my credit card yet. Room also had outlets that didn't work and had a weird smell I'll update to three stars when I get my incidental fee refunded.