Amara Cay Resort

They are very stringent about waiting till after 4 to geta room, and the checkin process takes forever so the line builds up,

This was our 30th wedding anniversary trip, and the room was completely uninhabitable due to severe mold/toxic smells blasting through the AC system, plus multiple other serious issues. We couldn't use the room safely, especially with my wife's lung condition—she started coughing badly after just one night and may need medical follow-up. We reported everything immediately to the front desk. They moved us to another room, but it was only marginally better—we had to turn off the AC entirely because the stench was overwhelming. The bathroom leaked and smelled like sewage, the in-room phone didn't work (I had to go downstairs repeatedly), housekeeping did a superficial clean for seconds, and maintenance claimed the phone was 'fine' but it wasn't, with no follow-up. We got zero sleep and left feeling sick. This isn't about minor discomfort—it's a health hazard in a advertised 4-star property. I would definitely stay away from this hotel. Whatever rating that Expedia shows on their website is totally wrong and they're supposed to alert customers like me on this hotel. It's very misleading. I asked both Expedia and hotel for full refund but no luck there. Expedia sounded to me like they were representing the hotel. Before booking this hotel, look that up on AI and it will tell you all about mold issues. Thanks

Your Hotel should have been up front about the lack of accommodations prior to my stay. I could made other arrangements to get a different hotel for the price that you charged me. There no emails about your facility doing any upgrades during my stay.

My wife & I went for a staycation, they included a baby moon package, complimentary mocktails & discounts, as well as a resort credit for food & drinks! Our stay was very nice & have access to their partner resorts was a nice addition. The tiki bar was under construction(disclosed), but the indoor bar was open & Damian was an awesome bartender! Unfortunately their water taxi service was under maintenance so we didn’t get a chance to experience that. The rooms adjacent to us were also under construction (undisclosed) so it did making relaxing & unwinding less enjoyable. The weather did get a little chilly so we spent more time in the room, but the construction happening put a damper on that. Overall great, just inquire about any renovations they may have going on.

Layout, staff, comfort, complimentary guest laundry, aesthetic and location

Nothing

Location and staff

Needs updating - lots of cracks and old furniture

Everything!! On every visit

Nothing except I can stay longer

Not much

Initially they put us in a room that was exactly in front of the Parking lot. The window was one meter away from the cars. Then there was no heating so we needed to change rooms again as my wife was ill. Very dusty unclean room. Perhaps the worst breakfast I ve ever seen. Not worth the money. This is a two star hotel.