Four Seasons Resort Rancho Encantado Santa Fe

My husband and I stayed here last week and thought it was wonderful. The entire property is very quiet and relaxing. The staff were outstanding—every team member made a point to ask if we needed anything and were consistently helpful. Our casita was comfortable and private, and we thoroughly enjoyed spending time on the patio. We took advantage of the complimentary shuttle to the downtown area each day. In addition to recommending restaurants and making dinner reservations, the shuttle dropped us off and provided a return trip, which was incredibly convenient. We also enjoyed the short, easy trail located behind the property. Upon arrival, there was a small snafu with our reservation. The manager personally greeted us with a sincere apology, explained the situation, and made things right. A big thank you to Andres for his professionalism and kindness. The only downside was our experience at the Terra restaurant—we didn’t care for the dinner. However, our waitress was excellent.

Would not recommend this property given the price - poorly managed, grounds are weedy and unkept, no sundry store, no service after 10pm and the pool deck is lackluster. Casitas are very nice and housekeeping was very responsive. Stay at the Bishop’s Lodge - beautiful property with excellent staff.

Food options were good, but limited. The scenery was breathtaking as well as the nearby Santa Fe and the tours we took to the Indian reservation and Los Alamos

The worst experience ever! The front desk are clueless on what they are doing. One of them Carlos even hung up on me. They double billed me and overcharged me and the useless manager Andres couldn’t help me with an issue, completely useless. Argued with me for 30 min, the worst customer service skills. I spent over $3.5k for 2 night stay. Would never come back and don’t recommend this property!!

We went for two nights on a girls trip and booked on Amex, over 3 k for two nights. The room is nice but the hotel is nothing special. The worst part was the service. The hotel told us we have $100 credit and $70 per breakfast which we used. When we left the hotel told us that the credit did not apply as we didn't put incidentals on Amex and gave them a visa instead. They charged us an extra $270. When we called and said that we were never told that we need to give Amex for incidental (which we happly would have) the manager hung up on us! This is the worst experience at 4 seasons we ever had and that manager needs to get dismissed! He wouldn't give us the contact of his manager! We expect someone from 4 seasons to contact us right away as this is absolutely unacceptable. We will not be staying at 4 seasons ever again.

This is a beautiful property. Our room (casita???) was beautiful and elegant. The staff at the resort were all friendly and helpful. The food at the on-site Terra restaurant was excellent. I highly recommend the Dulce de Leche Warm Cake for dessert, but know that it's big enough for two people, so bring a friend! It was one of the best dessert experiences I have had anywhere.

Everything about the place is beautiful, thoughtfully designed, etc, BUT the dinner I had last night was maybe worst dining experience. Here's a brief summary: It took 45 minutes to get 2 glasses of rose and two expensive reds to arrive. Our waiter disappears. We ordered 4 med-rare hamburgers with onion rings. It took another hours to get our food (and we couldn't find a waiter to order more wine). The bergers were tepid and VERY WELL DONE. The buns were soggy on the bottom, dry non the top. The onion rings were tepid and greasy. The waiter apologized when delivering the food, and offered to comp the wine. The bill, still $100, took another 30 minutes as the waiter had now disappeared. We finally went to the reception desk to pay. As I said, and awesomely beautiful lace to visit/stay, but PLEASE AVOID TERRA!

This was our first time staying at a Four Seasons, and while the hotel is absolutely beautiful, and the location was lovely, it really was not what we expected from a 5 star hotel at this price point. For us, the big differentiator between a 4 and 5 star hotel comes down to the service, and unfortunately there were just a lot of little things that piled up and left us feeling disappointed. They lost some groceries we got delivered (eventually found them a day later after we bought more), only serviced the room once per day even though the website says twice, it took 45 minutes (not exaggerating) to get a lemonade and chips at the pool (and they got the order wrong), and we were upsold a suite because we were told it was private, but the back patio looked over the parking lot with people walking by all day. Also, on our last night, someone called our room at nearly 9pm (we were getting ready for bed) to ask if we wanted turn down or needed any towels. It was just very weird. Everyone was very polite and sweet, but it’s like nothing was ever quite “right.” The bed was very comfy and the room was spacious. The location is unbeatable. The place has a ton of potential. But I just expected something more “special.” We’ve stayed at the Peninsula and Intercontinental, and the service was just on another level. If I’m going to spend that kind of money again, I’d go somewhere that will deliver the equivalent service.

Just incredible service from start to finish, beginning with the booking all the way through checkout. Resort is quiet, with excellent views to the Jemez Mountains, 30 miles away. Rooms were excellent--no notes. The resort is wonderfully secluded with great hiking trails behind it up into the foothills of the mountains behind it.

Beautiful property … amazing staff I think that is the most valuable asset of this four seasons. B they made our stay wonderful and went out of their way to make us comfortable.. highly recommend it .