Fairfield Inn Colorado Springs Air Force Academy

A beautiful room, clean, helpful and polite staff.

WISHED I DIDN'T STAY HERE!! 1. Hidden Parking Fee -- not listed in the confirmation's summary of charges that I printed when I made my online reservation on the Marriott website. General Manager "Adrian" refused to reverse this unexpected hidden charge when I discussed it with him and showed him my printed confirmation. 2. HVAC -- AC did not work. I turned setting down from originally set "68 degrees, cool, auto" to "66 degrees, cool, high fan" and left several hours for a meeting. Returned to room still warm, stuffy, stale. 3. Smell -- room had a stale, funky, offensive odor 4. Burned out bulb -- lamp by bed had a burned out lightbulb. Fortunately I did not need to use the desk and was able to swap it with the desk lamp's lightbulb. 5. Breakfast -- mediocre at best. Poor selection. Poor quality. Don't waste your time, just eat out. 2 positives: room was clean guy at the check-in desk in the evening was pleasant and helpful Unless you really need this exact location, DO NOT STAY HERE! There are many other nice, reputable hotels and Airbnb's in Colorado Springs to choose from! Note that this is not a Marriott corporate property. It is "operated under a license agreement" by Aimbridge.

Our room was nice but not well insulated for sound and was right across from the elevator. The elevator worked about 40% of the time we went to use it. The staff was very friendly and the breakfast spread was nice.

We did not stay here and canceled the reservation on 8/15 because of confusion on which Fairfield we were staying. I was told we would be charged a cancellation for one night, but I have not received credit for the other two nights, which were prepaid. Neither Fairfield or Hotels.com have given us any good customer service. Very displeased.

Pretty standard updated Fairfield, though the elevator was out of service both days I stayed there. The breakfast was also your basic free hotel breakfast. Friendly front desk staff and the location was very close to many restaurants and shops with easy access to the highway.

The property over all was okay. The bed was lumpy . I cannot believe they have the nerve to charge for parking. Are you kidding me! And then on top of that a sign is posted that says if your car is broken into they are not responsible. Okay fine but then you should not charge to park in the parking lot. It seems so greedy.

Management was very rude. As I was waiting to checkin, another guest was informed that they were out of coffee. No in-room coffee service. Three other customers were in the very small, dirty lobby talking about diarrhea, laughing and carrying on in very loud voices. Not only is the hotel, if it can be call that, located in a parking lot behind a car wash, it is so far from the road, no one can see it! Probably their plan since it’s such a mess. No one driving by would ever consider staying here. The place is a dump. Do not waste a dime on this place. Simple awful.

We stayed at this hotel as a part of our big road trip for the summer. The hotel was clean and well taken care of. Timothy, at the front desk, was very courteous, professional, and very nice.

Close to Relative in the area.