Fairfield Inn Colorado Springs Air Force Academy

did appreciate the hotel staff’s ability to make it easy did not really like the field that it was a Old hotel based on the feeling of the hallways and doors

When we arrived, there were six people in line waiting to check in and only one person at the service desk. I checked over the room when we first arrive after reading several negative reviews. The bathtub had a peachy orange mold that look like they had tried to cover it with white caulking. Pretty sure Tilex would’ve taken care of it. The bath tub had chunks of missing porcelain and some cracked tiles. The wallpaper look like it needed to be replaced. The king size bed had been made with sheets that were much too small. They barely hung over the edge 3 inches so after you got in bed, you had to move clear to the middle to get enough sheet to cover up with. The bed was also made so that you couldn’t pull the covers up to your shoulders. I had to get out of bed and completely pull the comforter and sheet out from under the mattress. The ice machine on the first floor was broken. There was no ice machine on the second floor, where we were staying. Although we did find out there was an ice machine on the third floor the next day. They do serve a hot breakfast with eggs, oatmeal, and French toast and yogurt. They serviced the room every other day, but you will need to go hunt someone down for extra washcloths, towels or coffee in between time. We stayed in a King suite that had a sitting area with a sofa, desk and an extra TV. The mattress was very uncomfortable and so was the sofa.

The service was exceptional. My flight was delayed coming in and my room was held for me and my fiance was allowed to check in before I arrived with the card that was on file. I want that to be very clear! But this building and amenities is in dire need of an upgrade. My shower head sprayed in all directions and the breakfast was not up to par compared to two of the neighbor hotels that we have stayed at previously. There is definitely value in getting an upgrade. Thank you and look forward to see what they decide to do.

Room smelt like dirty feet. Other than that, it was OK.

I guess I had high expectations for a Marriott Fairfield. Bed was not very comfortable, TV very small compared to other brands.. I have stayed at other Marriott hotels and they were better suited for my needs. I may just have to stick to Hilton when I travel here again.

Easy parking, walkable, dining options and quiet

I had a reservation I thought for two rooms from Expedia. Upon arrival the desk clerk said I only had one. I showed her the email and she said yes you do ,but there was only one reserved. Anyway, I now have three charges on my credit card, for three rooms when I only had two.

Nice place however there was construction next door making it difficult to enter the facility. Also the faucet water came out brown but cleared up after running the faucet for a while.

Timothy who checked me in was beyond superb and outstanding. There needs to be more Timothy's out there in the Customer Service field. This man alone is the reason I will start staying at Fairfield Inn and Suites by Marriott for future travels. I became a member of their loyalty program because of him. Never met the guy before, but after the first five minutes, I knew this guy was authentically and genuinely nice. His personality was organic. I would, without hesitation hire him to represent one of my two companies in Arizona. This man deserves an award.

Clean hotel with great staff. Mixup with rooms. They tried to make it right but didn’t have 2 beds with handicap accessible shower. The electrical outlets are old and difficult to keep the plug in. No USB or C ports.