Palm Beach Gardens Marriott

Le personnel très accueillant et efficace. Le calme et une literie très confortable. Un excellent petit déjeuner. La possibilité de dîner sur place.

Booking lies about free breakfast

Booking lies about free breakfast

This place is awesome. David at the front desk was incredibly accommodating and made sure I had everything I needed during my stay. Real class act, David is. The room was clean and nice. The pool was great. In proximity to a lot of restaurants and activities. Great hotel

Disaster! One of the worst experiences I have had at a Marriott. Elevators were out of service so they sent guests up the service elevator which smelled like trash and was very dirty. Restaurant staff were extremely rude and club lounge was a joke - no coffee. They had a guy fixing the espresso machine who had music playing from his phone speaker. Food was subpar and the restaurant and common areas looked like a zoo.

Let’s be clear: this is absolutely not a $300+ hotel. It wants to be. It prices itself like it is. But it does not operate like one. The pool itself is genuinely good—large, warm, and the loungers are actually nice. The hot tub is HOT. Unfortunately, the deck was being painted during our stay, which rendered the entire area mostly noisy and mostly unusable. Even when operational, the space feels half-finished: towel availability was stingy, towels themselves were tired, and there’s no outdoor drink service despite the nearby lobby bar. This could be a resort-adjacent social hub. Instead, it feels like someone checked a box and walked away. Noise is relentless. The hotel is pressed right up against I-95, and motorcycle traffic was clearly audible throughout the night. Inside isn’t any better—hallway noise and adjacent rooms transmit with stunning clarity. We were woken at 2am by a drunk guest loudly performing for an imaginary audience. Later that morning, she screamed at housekeeping for vacuuming. I assume Marriott calls this “full-circle guest experience.” Staff were wildly inconsistent. Some were pleasant and competent. Others acted like basic guest interaction was an imposition. Housekeeping made the beds and changed the towels most days, though they also failed to show twice in a week, despite multiple requests to the front desk and the housekeeper on our floor. At these rates, inconsistency isn’t charming—it’s failure. The M Club food was aggressively bad. Not just bland—cafeteria bad. Vintage inner-city high school breakfast vibes, minus the nostalgia. The main restaurant breakfast buffet looked no better. If you care at all about food quality or presentation, you’ll regret eating here. To add insult, we were stopped and interrogated every single time we entered the M Club, as if trying to sneak into a speakeasy serving powdered eggs. Once is fine. Repeatedly is obnoxious. MacArthur’s deserves special mention for squandered potential. On paper, it should be a nice place to eat and drik. In reality, it manages to miss the mark in every direction. “Could have been good” is not a compliment at this price point. The lobby mini-mart was a joke, and a bottle of water added $10+tax to the bill. The room was comfortable enough but poorly designed for an extended stay. Storage was inadequate for two people over a week. The bathroom looked nice—until the wall-mounted soap dispenser fell off on day one and was never fixed. The exhaust fan in the bathroom was nicely coated with dust and mold. When basic maintenance is ignored, everything else starts to feel cosmetic. Incidentally, my Bonvoy Gold Elite status was acknowledged the way the soap dispenser was—briefly attached, then ignored. The gym is one of the few bright spots: spacious, well-equipped, and genuinely useful. That said, even it shows signs of neglect and could benefit from more consistent upkeep. The elevators were a recurring disaster, breaking down multiple times. At one point, while waiting for an elevator, I ended up talking a young woman through a full-blown anxiety attack while she was trapped inside one. This is not “oops, one-off inconvenience” territory—this is systemic failure. And then there’s the $10/night parking fee. For an enormous, uncovered, unmonitored lot. In South Florida. Charging for parking here feels less like cost recovery and more like a dare. Bottom line: this hotel has the physical infrastructure to justify its pricing. What it lacks is competence, consistency, and self-awareness. It charges like a polished lifestyle property and delivers like a tired highway Marriott with delusions of grandeur. At $200/night, this would be a shrug. At $350, it’s a hard no. This isn’t a hotel in transition. It’s a hotel coasting. And the bill suggests it thinks you won’t notice. JW's picture in the lobby was just a laugh - even he wouldn't have enjoyed a stay here.

It was clean and welcoming

So we booked this because on the listing it stated that there was a room inside the room and when we arrived, that was not the case. My grandfather, who has dementia needed that extra space.