Four Seasons Resort Napa Valley

Great stay! Service was fantastic. Loved the clean rooms with super modern amenities. Lunch poolside was great. Service for breakfast at Trusss was not great. Otherwise, a perfect getaway.

Fantastic birthday weekend. We spent the day with brunch at the hotel restaurant, adult pool with a skilled DJ playing the right music, and wine tasting at the in-residence winery. We should have stayed for dinner. The room was spacious, modern, and the bed very confortable. Everything you can expect from the 4 seasons.

Soa service was awful. Cold plunge and hot tub weren’t clean. My partners massage was good and mine was terrible. Lady just lathered oil on me but didn’t seem to know one muscle from the next. Also, the diamond facial has no facial elements except to rub different layers of cream and moisturizer, which you can do yourself. Super disappointed in their spa experienced. The rest of the hotel was great, but we went for a spa weekend, so…bad choice.

Space and lovely decor

It’s expensive, but we did feel it was worth it.

I recently stayed at this hotel during my trip to Napa, and it was absolutely wonderful. The staff were warm and welcoming, the room was spotless and comfortable, and every detail felt well thought-out. The location was perfect for exploring Napa’s wineries and restaurants, yet the property itself was peaceful and relaxing. I truly enjoyed my stay and would gladly come back again. Highly recommended!

Awesome place to stay

We traveled here from Philadelphia (over five hour flight and then a two hour drive) with our four year old daughter for my birthday. A surprise trip from my husband. We are Four Seasons LOVERS. We’ve stayed at Anguilla, Nevis, Ten Trinity London, Dubai, Westlake Village, Toronto (three times), and Palm Beach. We were thrilled to add this property to our list and I have to say this was the worst of them by far and for many reasons and the only one we’ve actually disliked. See previous reviews. Upon check in at 2:30pm, we were told our room wasn’t ready. Disappointing as I mentioned we flew over five hours and then drove another two hours to get there with our toddler, we all woke up at 3am to get our flight and it was now nearly 12 hours later…. We were beyond exhausted. It’s not great to entertain a toddler in a lobby for an hour and a half (our room was finally ready at 3:59pm lolol). Then we were told that we weren’t given an upgrade- also fine. We booked through AMEX Fine Hotels and Resorts so we should’ve been granted an upgrade when available. This was all fine and understandable….. until…. Four seperate couples checked in while we sat in the lobby and ALL of their rooms were ready and two out of the four were given upgrades. The worst was a couple who had DRIVEN there said they weren’t celebrating anything and they were immediately checked in with an upgrade through AMEX! It was actually laughable. There was no regard for us looking like a totally wiped out family there to celebrate my birthday. We were offered red or white wine. We chose one of each and then they said they were out of a red (aren’t we on a working vineyard?). We asked for some waters as we sat in the lobby and were told to get them from the valet guy outside ourselves- weird. Wouldn’t you offer us some water to begin with knowing how far we traveled? From there things continued to be weird. Our room was beautiful. Brand new and very large. Two double beds- not queens- which are snug for two adults. Bathrooms are amazing! Huge porch with a full size table and chairs, couch which overlooked the vineyard (this was the best part!). The rooms are paper thin. We had two kids next to us who were up playing until 10:30pm which basically we felt like they were in the room with us it was so loud and clear. Another night we listened to the “sheep dog” across the street barking NONSTOP for four to five hours. It was actually terrible. Housekeeping was amazing. They did a phenomenal job every day. It was a bit disappointing that they did not automatically give us any kids toiletries, robe or slippers like they always do? We asked and then they did bring them. But why not just bring them for us? Again, slacking. Other FS properties are just much more “on it”. The pools are just squared off and cement. Feels very community pool. There is nothing luxurious about them. Service pool service shuts down around 4:30 when we would be arriving each day with our daughter and other families. We weren’t offered towels, chair set ups, menus or water unless we flagged someone down to ask for them. The other families and ourselves couldn’t understand the shut down as it was 90 degrees and sunny every day at that time….? The other families we met all said the same thing- that this was the worst Four Seasons service they’d experienced by far. Things don’t cleaned up around the pools either. There were four Corona bottle caps next to the hot tub on the day we arrived and they were there on our last day too (we stayed four nights) and I’d bet they’re still there today! Breakfast in TRUSS is great. The food is all excellent as were the staff. Dinner at TRUSS was pretty flat. It felt like two different chefs?! With all that being said, it’s a very pretty property and every server we encountered at breakfast and at dinner, and by the pool (when you can catch them)- we were very good and friendly. You’re also very much on a main busy road and situated on a parking lot. Oh and we got a 9pm text message the NEXT DAY from the assistant front desk manager wanting to “check in” on us because they knew we’re upset about our crappy check in…. what professional texts at 9pm, let alone the next day? Clearly no actual urgency for us there. I immediately replied and explained everything I mentioned here above- and he never replied back. Why text at all if there’s no follow up? Again, bizarre. Really a mixed bag review. Can’t say I’d recommend it and definitely won’t be returning any time soon.