SureStay Hotel by Best Western Vallejo Napa Valley

Horrible staff service. They do not care and will not try to help at all.

Always requested deposit

The motel itself has very bad parking, however, it is monitored by many cameras. The whole entirety of the complex is just run by a flooding family of wild cats, kittens, etc.. that are fed by the staff to keep them there to keep out the rodents. There's also multitudes of drug users that stay there. Our hotel room generally looked ok at first. We started noticing broken things that were put into place to look as if they weren't.... table lamp that fell into a crumble one the switch turned on... shower towel rack that completely fell off once touched... the sink faucet leaked, the refrigerator was more of a freezer and leaked water from the bottom...however, the King size bed was naturally comfortable with clean sheets. The complementary breakfast included, rotted bananas, expired yogurt, stale frosted flakes, a milk carton that was almost empty and obviously t be shared between all who stayed or not stayed at the hotel. A self pancake maker that wasn't filled or working, muffins that looked like they were taken out of their original packaging and a "cafe coffee" maker that no matter what setting, poured more water than anything else and just was horrible. I can only account that the staff was as polite enough as they felt they should be and our King bed was satisfactory. We paid about the amount after taxes of130.00 for one King bed night on a Friday. Needless to say, we went there for SixFlags, next time we will pay the extra for the Marriott @ Six Flags

Let me checking it was late but when we got to the room the phone in the room did not work there was no toilet paper and the next morning breakfast that we were told there was a hot breakfast of Pancakes that we would be able to have there was no pancakes the machine was not working and there's no one at the front desk you can talk to you about it

The staff was very nice

There's a lot of long term people staying there a lot of of stray cats that was fed by the owners and I seen a lot of people on drugs hangout in the parking lot

It was relatively cheap and in a location that was within close proximity to places we wanted to visit.

Very sketchy hotel, our room reeked of cigarettes when we walked in, the pipe uneder the sink wasn’t attached properally and so leaked when water was run, the carpet was very very dirty (my socks ended up a dark brown after walking around inside), at one point a clearly stolen vehicle was left with smashed windows in the drive way of the hotel and stayed for 2 days, two men threatening to stab each other in the parking lot, on our last night a stranger knocked on our door at 11 pm twice before leaving, and worst of all, the parking was atrocious.

Cute cats were a pkus around the property. Staff was nice.