Holiday Inn Express & Suites Phoenix - Mesa West by IHG

El personal que nos atendió fue muy amable en general todo estuvo súper bien !

Accessibility, plenty of parking spaces, clean and cordial staff.

No complaints

First room had a bathtub full of dirt and hair. Had to change rooms. The side access doors on 2nd floor do not work (one had tape over it), so you can only exit on the side of the building. The desk attendant was very helpful and tried to help the situation. All of these things were out of his control and he did his best to make things right for us. But I would never stay here again.

Friendly helpful staf

Personnel très cordial, petit déjeuner copieux, emplacement idéal... très calme. 3 Nuits sans aucun problème.

Petit ajustement à faire au niveau de la salle de bain.

First of all the staff were very friendly and helpful, thanks to them. The property was disappointing to say the least. Not up to the standards we've come to expect. I stay in HIEX because the experience and rooms are typically very good. I feel like I am going to get a nice clean room in a well maintained property. This property was just sad. Obviously an older property in desparate need of a facelift. Everything there had the appearance of being repaired one too many times. Had trouble with the toilet that eventually required a room change, but overall the property is not up to the standard expected at this chain.

The hotel was dark and dirty. Reeked of cigarette smoke in the lobby when you walked in. The staff was nice and friendly. The rooms were loud. The AC unit in our room was very loud and every time it kicked on sounded like it was going to explode. The breakfast was less than sub par. No juice. They had bottles of Sunny D and a community jug of milk. Spend a few more dollars and save yourself from a crappy hotel.