Superior Suites Phoenix Mesa

The carpet in the room had stains, the linen and towels were stained and the chair was stained. You couldn’t walk in the room without socks or shoes due to your feet looking like you walked outside in the dirt

Coffee maker broken, sheet (bottom) had stain on it, shower water was cool no hot water!

You can really feel the pride in ownership at this property.

Cgeck-in was easy, but they required a $30 deposit, with no timrframe given for the refund of said deposit. I didn't appreciate the rust-stained sheets, nor the yellow-stained pillow cases. The coffeemaker was nice that it made an actual small pot for 2, and the coffee wasn't bad. But there was only one washcloth and one hand towel in the room, and two small bath towels. We've stayed in worse, and have definitely stayed in better, but overall, it was just average.

Room missing Ice Bucket, Warm Cups for Coffee Maker (can't put coffee in clear plastic cups), Washcloth (full reset of linens on day 3 of stay brought washcloth) and Facial Tissue (front desk said they were expecting delivery but never came). Also there were less than 10 cars in the parking lot, and there was someone in a room next to mine and above me...can you not spread these people around? Will just say walls are thin.

The man who checked us in was fine. Very polite and helpful. The overnight stay was terrible. Several times during the night there was a loud bang from another room that sounded like a bomb going off. Loud yelling that we could hear plainly. We ended up just leaving at 4:30 am because we couldn’t sleep. You can’t control who rents a room but there’s no one to contact because no one’s at the front desk until 8 am.

Bugs in the room

would take towels and not replace them. all night noise. arguing all night. no wifi.

They also do not recognize ESA dogs as “service animals”. I have terminal cancer condition that does not require a functioning service animal, however these folks turn a deaf ear to someone visiting for medical treatment.

Four star rating for this hassle free motel not because it’s a 4-star hotel, but for the price, cleanliness, and convenience, this motel is top notch and we will be staying here again. The only cons are slow drain tub/shower, looks like people actually live here (but they’re quiet and mind each other’s own business), and the small tv with fuzzy channels. However that didn’t bother us because who wants to sit in a room watching tv in beautiful and majestic Arizona??? Oh, bring your own bar soap or buy your own when you arrive. The house soap falls apart after one use. Looking forward to our next stay for sure!!!