Country Inn & Suites by Radisson, Green Bay, WI

Carpet was damp. It’s clean but it has certain smell I don’t what it is..

Breakfast

Rooms and public bathroom was dirty. Our room needed to be vacuumed not enough towels. Bed was uncomfortable

Nice hotel. The room was clean and bed comfortable.

Close to family

Nice,clean and spacious room nice personal and good breakfast

This review is about hotels.com not the hotel itself as we booked our stay thru hotels.com My Family and I booked a hotel for our yearly trip to Green Bay for Family night. We paid $342+ tax for what was supposed to be a 1 bedroom suite. When we got to our room it was a crappy regular room with 2 double beds. We had 2 adults and 3 kids. No other rooms available at our hotel or any hotel near by and all the hotel could offer was a roll out bed free of charge. The hotel itself was outdated and not very clean but the manager did what she could even tho it was not the hotel that screwed up. When we contacted Hotels.com all they could offer us was a $100 credit to our account. My wife told them it was not good enough and demanded a Supervisor. A couple days later they told my us they would give us the $100 credit and reach out to the hotel and refund us the difference of what we paid for versus the room we got. Today they tell my wife they are unable to get us a refund. First off, I am in Customer Service myself and the Customer Service representatives we spoke with aren't even in the US and are only authorized on behalf of Hotels.com to issue a maximum of $100 credit to a hotels.com account. Can't even get a hold of an actual employee or manager of hotels. Com that can handle escalations. We paid good money for something we did NOT receive and will not settle for anything less than what is fair. We have booked over 2 dozen rooms with hotels. Com over the years but never again.

Our room was clean and comfortable. Nothing exotic, just nice with a comfortable bed. The pool was closed for some reason, but the hot tub was open. I went to the hot tub for a short while but left since there seemed to be some sort of scum floating on the water. I was not impressed. The free hot breakfast wasn't too bad.