Antigua Trece Hotel Fusión & SPA

We stayed two nights at this hotel, the property is beautiful and the terrace view was amazing. Everything went well until we checked out. At time of checkout, the reception staff went to check the room to make sure everything was in order, I assumed. Upon the staff return, it was mentioned that a hand towel was missing, we went to look for it and couldn’t find it. The staff had to check our belongings to make sure that we had not taken the hand towel. It was a weird and embarrassing situation overall, this has never happened to us. I would have given this hotel a higher rating if it wasn’t for this.

un lugar muy bonito y muy limpio el personal muy amable el restaurant muy bueno y la terraza una vista muy bonita a la ciudad

Location was good

Hot water in the shower was not always available

Lovely terrace and views, comfortable, well designed rooms. 5 minutes or less walk from the centre. Also a nice small pool.

Whilst most staff were very pleasant, particularly the guy who parked the car and the one at reception who spoke good English, one girl on reception was very surly failing to communicate by Google translate, telling me in Spanish that I “must explain properly in Spanish” (which tried to do but speak only poorly) and even ignoring at least one direct request. Obviously it is a Spanish speaking country, but, if you target an international clientele, you need to have some willingness to at least try to find ways to communicate, which most Mexicans are very willing to do. The rooms overlooking the street are very noisy in the evening because they are on the mariachi band “circuit”. However you could just view this as a free concert and it stops by around 11 pm so we slept fine.

It was in a good location

Our room has a window with the street, on the night a lot of noise from the street. They can put a better window to isolate the noise from the street.

Neat and clean

Well designed space.

Loud music and loud, boisterous patrons right over our heads on the rooftop terrace. No management onsite. Didn't sleep for 3 nights. They don't care about their guest. Avoid this hotel.

The hotel itself was beautiful and comfortable. However we did not get a goodnight sleep due the street noise and the rooftop. We had to call and complaint about kids running upstairs all night long. First time it was 11pm and then 1230 am. An event was moved inside due to the rain and we could hear it. Upon checkout they count the number of lotion, handwash and shampoo. Make sure you count them them as you check in. Ask for a room on the inside with no windows and on the first floor. Front desk was not friendly when we complaint about the late use of the rooftop.