Apollon Club

The balcony, water view and Thermal Spas

Unfortunately we did not rate our stay at the apollon, so much so that we Checked out a day early and we went back to ischia ponte which in our opinion is far better than sant angelo. The Check in staff were very unfriendly and amateurish (lots of young staff) some Senior management needed to be on site for better customer service in our opinion. Everything apart from the room which was superb felt a little tired and run down. We felt very unwelcome from the start, and we’ll never return to this hotel. Far far to many annex buildings which makes you feel like you aren’t part of the hotel, plus the electric buddy Service stops at 8pm which is ludicrous considering everyone goes to town for evening meals.

The property has the nicest staff, they are all so accomodating. Location is perfect and the views are next level

The only negative is the bed is quite small

On your website it was not obvious that the hotel was reached by hiring a small electric car OR by a very arduous and hilly walk

This hotel is in an exceptional location. The views are breathtaking and the hotel itself is clean, the thermal pools are lovely and the room we were in (442) (Double with sea view and balcony/terrace) was probably one of the best rooms Ive stayed in across the world in terms of luxury, view, comfort and size. Beware however as not all rooms are newly refurbished and will not all look like ours did. The hotel, like many in the area, is built into the side of the cliff. This means there are very steep stairs throughout the complex with the only alternative way of getting around being an electric car service which is expensive. However the steepness and the many steps are all part of the experience on the entire island so it is really to be expected. The breakfast was ok, nothing to rave about (except the view) but was certainly satisfactory. We had one evening meal at the hotel and it was very average in quality and ambiance but expensive in price. Beware of using the bottled water in the rooms which is over 5 euros for a small bottle (with no prices being shown). The staff are generally young and inexperienced but pleasant enough although not much help if things go wrong. the management of the hotel were never in evidence even after I asked to speak to them and this shows in how the staff behave. A big shout out to the main (I think) lifeguard who was doing an exceptional job making people's holidays fabulous. He didn't sit still all day but was constantly helping out, chatting and generally being a superb employee. Also praiseworthy was our housekeeper---she'd get anything fixed, changed, replaced or added to the room while keeping it sparkingly clean. Most of the staff speak some English. I speak some Italian but communication wasn't a problem and I saw no problems with it for other guests

There was zero information on check-in. Literally, here is breakfast, here is your room and that was it. There are many things which could very helpfully have been shared and would have saved us time in finding them out for ourselves. Finally the door keys and the keys to the access gate do not work properly. The staff (and apparently the management) is aware but nothing has been done leading to many guests having to take a long steep detour late at night to get into their rooms. Finally beware of the offer of electric car transport from below the bus/taxi stops. This service is not free/complimentary and you should check the cost which is per bag and per person

Very nice and cousy place. Lots of pools. You don't feel the crowd. It was an unforgedable holiday.

Staff don't speak English. However, this wasn't big problem at all.

Fantastic welcoming staff. Especially in the restaurant and lovely housekeeper. Gorgeous setting .

Beautiful part of coastline with fab views and lovely planting around the resort. Clean comfortable room, lovely bathroom , terrace with chairs to sit out on. Lots of pools and plenty of sunbeds. Good easy access to beach and beach taxi. Restaurant and snack bar serve good reasonably priced food. Local buses go frequently to all parts of island (steep walk to get to them though!).

More information could be provided by the hotel generally- eg meal times, local amenities, how to get to them, ( we were told go out the white gate)- there is at least 6 white gates! Was a bit of hassle to get our pre booked twin room made into twin room. Kettle in room would have been much appreciated as would options to have eg drinks bought to sunloungers. Pools also close quite early. Although hotel states that it would be difficult for those with mobility issues it should be noted the resort is spread over a wide and hilly area.Steep short walks in places. Also getting to the hotel was a long walk from bus stop with luggage and information about this and transfer arrangements could be clearer.