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9.2 / 10 Guest Rating

La Casona que Encanta

Próspero C. Vega 38, Colonia Centro, Querétaro, QUE, 76000, Querétaro, MX

La Casona que Encanta - main view

About the Property

Recreational Amenities: Unwind by the seasonal outdoor pool or enjoy the view from the terrace.
Modern Facilities: Stay connected with complimentary Wi-Fi, and take advantage of concierge services and a communal living room.
Comfortable Rooms: Relax in one of the 18 air-conditioned rooms with Smart TVs, rainfall showerheads, and complimentary toiletries.

To book your stay at The Andy Hotel and explore historic Downtown Querétaro, contact us now!

Facilities & Amenities

Books
Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Wheelchair accessible
Outdoor pool - seasonal
Elevator
Television in common areas

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

The seasonal pool will be open from January to December. Pool access available from 9:00 AM to 9:00 PM.Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

9.2
Exceptional128 verified reviews
AI Summary

Guests highly rate the centrally located and frequently praise the friendly staff.

Categories

Cleanliness8.8
Service9.8
Location10.0
Room Quality8.8
Amenities8.8
Value for Money9.8
Food and Beverage7.7
Overall Experience10.0

Select topics to read reviews

D
DAVID ALEJANDRO
Verified booking
Standard Room
Stayed in Aug 5, 2024

"Exceptional"

10.0

Buena opción para hospedarse en el centro histórico de Querétaro

Helpful?
M
Mariana Guadalupe
Verified booking
family
Standard Room
Stayed in Aug 2, 2024

"Exceptional"

10.0

Lugar cómodo y vanguardista

Helpful?
D
DAVID ALEJANDRO
Verified booking
Standard Room
Stayed in Jul 12, 2024

"Exceptional"

10.0

Si te interesa hospedarte en el centro histórico esta es una buena opción

Helpful?
D
DAVID ALEJANDRO
Verified booking
Standard Room
Stayed in Jul 12, 2024

"Exceptional"

10.0

Buena opción para alojarse en el centro histórico de Querétaro

Helpful?
C
Cynthia
Verified booking
Standard Room
Stayed in Jul 1, 2024

"Exceptional"

10.0

Todo estuvo excelente en el hotel solo que la Aplicación de hoteles.com no avisó de mi acceso vip y no tuve ningún beneficio lo cual fue muy molesto

Helpful?
J
JERE
Verified booking
partner
Standard Room
Stayed in Jun 21, 2024

"Exceptional"

10.0

Great staff, accommodations and location. Always our go to hotel when we want to spend the night in centro.

Helpful?
C
Cecilia
Verified booking
Standard Room
Stayed in Jun 19, 2024

"Excellent"

8.0

Muy bueno

Helpful?
D
Diego
Verified booking
friends
Standard Room
Stayed in Jun 10, 2024

"Excellent"

8.0

Todo bien solo que no recibí ningun servicio de cortesía , ni ascenso de habitación El hotel en general muy bien

Helpful?
J
Jason
Verified booking
family
Standard Room
Stayed in Jun 7, 2024

"Exceptional"

10.0

Solid affordable hotel in an excellent location. The hotel staff are friendly and helpful.

Helpful?
J
Joseph
Verified booking
Standard Room
Stayed in May 27, 2024

"Good"

6.0

Upon arriving a young girl greeted me and we started the conversation in Spanish but, I got some a word statement she made and asked her to repeat it. She said in English, “we speak Spanish here. You are in Mexico you should be speaking Spanish.” She lightened up after this and proceeded to speak to me in English even though I would explain things in Spanish during the stay. This just left a bad taste in my mouth. The rest of the staff seemed pretty friendly. With the exception of a confusing incident where a staff member asked me if I was going to use the pool after arriving at the hotel passed pool hours. He seems to have an attitude but, I don’t know why. The room I received was slightly different from the picture because it did not have a desk. Which I was looking forward to for work. Later in my stay my room had a toilet leaked and I was moved to a room with a desk. The cleanliness of the original room was ok. There were a few things here or there that I caught. The second room actually still had someone else hair in the bathroom. I don’t know if this is because they wanted to accommodate me and move me from the flooded room quickly or not. The amenities were ok. They had a small pool that nobody was using. The pool itself needed to basic maintenance like skimming and such. Some of the tiles that edged the pool were loose as well. The had a roof top lounge area with no shade. It is too hot in QRO right now it even consider that usable. Out of characters now sorry

Helpful?