Hyatt Place San Antonio Riverwalk

The location is extremely nice. It’s nice and quiet. The staff were very professional and friendly, and the facility was top notch.

Nice hotel for our family. Breakfast was good. Morning (day shift) front desk staff were very accommodating and hospitable. Great location.

It’s not what I did not like about the property itself. My issue is with your phone and communication system. I informed the hotel in advance that we were checking in late at night around 10pm. I messaged them through booking.com where I made my reservation. I always use booking and am always able to communicate with the hotel property until now with Hyatt Place. No one replied to my message. I tried to call the number on the website but could not get through. Then I searched online and found another number but I realized later I was speaking to an AI. “She” was not helpful, spoke very fast and repeated another phone number that she told me to call. She repeated the number 4 times as if the robot system was glitching. We are a family with 2 reservations. My nephew and his family arrived and checked in earlier than us. I asked them to check on our reservation and the front desk informed him that our room is with a king size bed. I made my reservation months in advance for 3 adults and one child and specifically asked for 2 beds. The front desk then changed our room to 2 beds late at night when we arrived. Only when we went into our room we discovered we were given a Wheelchair Accessibility room. I was not informed by the front desk staff. Again, this is not what I reserved.

Perfecto para admirar la parte mas tranquila del riverwalk, las habitaciones espaciosas sobre todo para un hotel céntrico

El desayuno es muy básico (entendible) pero se repite la comida cada dos días asi que estancias de mas tiempo se vuelven tediosas. El precio de estacionamiento me parece elevado

4 nights at Hyatt Place Riverwalk. Positive points: spacious room and furniture in good condition. Room very clean. Paid extra for river view. Worth it. Fridge, safe and kettle in the room. Negative points: bathroom extremely small. Sink outside the shower room. No door on the shower so water going on the floor when showering. Need to squeeze in to go in the bathroom as toilets very close to the door. Mattress is on the soft side. No possibility to open windows. No microwave in the room only near the elevator in a small room. On our first night when I asked the receptionist if sofa bed was made with the bed linens she said yes. Once in the room we opened the sofa bed for my son to go to sleep and bed was not made. Late at night we had to make the bed ourselves. Hotel knew we booked for 3 adults. Once they forgot to give us 3 towels so late at night had to call reception for extra towel. AC extremely noisy. Had to switch it off at night. Breakfast was poor quality. Choices very limited. No pastries, no muffins, no cakes. Only poor quality bread. Only one toaster which toasted very slowly. Coffee very bland. At 8.50 they run out of fruit salad. Also big queues at breakfast as hotel had huge groups of teenagers staying for some competitions. We had our breakfast in the meeting room which is used as an overflow room. Parking expensive $29.23 per day. They took $200 deposit for 4 days, refunded only a week later.

Everything was good

I didn't like they gave us a handicapped room👎