Days Inn by Wyndham Richmond

I strongly advise against staying at this property due to the following serious issues: 1. Pest Infestation: • There is a known bedbug problem at this location. • I discovered signs of bedbugs before bringing any of my belongings into the room. 2. Sanitation and Cleanliness Concerns: • Garbage was scattered throughout the property, including a full trash bag left near the front entrance. • The room I was assigned to was filthy and smelled musty. • The bedding had clearly not been changed—it was stained and covered in food, dirt, and other debris. • The floor was sticky, and the appliances were old and rusted. 3. Inadequate Staff Response: • When I reported the bedbug issue, the front desk employee was completely unsurprised, indicating prior awareness. • I requested to check out immediately and asked for a refund, but was told only the manager, “Cameron,” could authorize it. • I was informed the manager would not be available until the following day. 4. Misleading Information: • I was told the office phone number was printed on my receipt; however, the number provided was for a general booking line, not the hotel directly. 5. Unresolved Refund Request: • I never spoke directly with the manager because I could not get in touch with him. • Expedia contacted the property on my behalf, and I was later informed that the manager refused to issue a refund, despite the unacceptable conditions.

Horrible not only was it not clean but there had been a storm and water came flooding in from under the door, we used the towels to soak up the water. The next day when we needed towels we couldn’t get any because they were not enough and on back order.

I would not stay here ever again

This place was absolutely disgusting. Burn cigarette holes in the sheets, smelled like smoke. Mold and dirty in the shower. Walked barefoot and my feet were black. I wish I could rate 0/10 stars. Check in was easy and the service was ok.

Room was dark - not enough lamps. Walls were damaged. Hotel door had a large open space underneath it. Interior deadbolt lock was 1/2 attached to wall and was difficult to engage.

Dark, dingy, broken

Not well stocked limited

Floor was dirty and had not been mopped. Room smelled bad when we got there like it had been shut up an not used for awhile. Bed was clean, comfortable

Basic maintenance has not been kept up. The bathtub faucet dripped constantly. The clock was broken. The TV turned itself on twice; I had to unplug it to get it to stay off. The walls were very noisy. The heating/AC unit did not function properly.

Very clean inside room and outside property. Front desk attendant was very professional and nice

WIFI signal wasn't very good and no instructions on how to login. Had to walk to the office after dark while raining to have someone explain that I had to connect in the office cause my room was not close enough to connect