Novotel Rio de Janeiro Leme

Estrutura, serviço, conforto, chuveiro e cama.

Barulho do ar condicionado.

The hotel is located in a building of 18 floors in the second row of buildings along copacabana beach. Equipments are old and not maintained : no light in the elevators, doors of elevators not closing, furnitures in bad conditions in rooms and in public space, not clean in bathrooms and toilets, painting of walls very dirty, …. Surroundings are very unattractive: 15 to 20 people sleeping in the street in front of the entry door on the hotel, small shops attracting alcohol buyers all the night, …. Not a place where you can feel safe obviously

Location is unattractive and gives huge feeling of not being secure Poor maintenance of the room : outdated air conditioning, used furnitures, bathroom and toilets unclean…

LOCALIZAÇÃO

Café da manhã muito cheio. Ralos da acomodação não tinham bom fluxo de água. Boxe alaga quando toma banho.

Muy buena ubicación, a menos de 100 mts. de la playa. La habitacion muy comoda, la cama espectacular inmensa, el desayuno 10 puntos, muy pero muy completo y variado, todos los días cambian algunos productos, muy fresco todo. Y la atencion de los empleados, muy buena, siempre atentos.

The reception service is reallly poor ( except Gabriel who was great. He was really helpful since the day we checked in ). I had an issue with my reservation( that I paid in advanced) the day of my check in . We were 2 people, and the receptionist guy with long nails which I really don’t know the name was very rude. This person pretended that I paid usd 500 again for the “ other person” when I had already paid a room with 2 beds . He was totally unwilling to solve the situation, plus a language barrier since he wasn’t speaking English or Spanish ( I speak these two languages ). Sorry but he totally ruined our afternoon . I wouldn’t consider come back again.

Rooftop com vista boa, bom restaurante. Staff simpatico e prestativos. Excelente café da manha.

Colchão, travesseiro desconfortável. Uma das camas não tinha capa de colchão. Lençóis de má qualidade. Tampa do vaso sanitário um pouco solta. Ar condicionado: sem possibilidade de mudar a direção do vento. Quarto pequeno para familia.