Quality Inn Cromwell - Middletown

The property is awful. The bathroom had mildew and the paint was literally falling off of the bathroom ceiling. The caulk on the floor of the shower was discolored and really gross. We checked in and the magnetic key didn’t work. When I went to the front desk, the person told me that I probably didn’t know how to use the key. I told him I’ve stayed in probably 2,000 hotel rooms and asked him to just rekey the card. He looked at me and interestingly Gabe me 2 rekeyed keys. Of course, the key worked perfectly. The included breakfast was a disaster as well. The pancakes were inedible to the point where the pancake literally stuck to the plate. The staff was rude and the facilities were totally unacceptable

Very dated needs updating

The staff was exceptional. Very friendly and helpful.

The facility really needs a lot of updating.

Clean room

The desk clerk was unwelcoming, the room desk chair material was torn apart and the toilet seat can’t close because the counter top lip was built over it. The breakfast was not appetizing.

Staff did their best. Appreciate it. But so much general maintenance needed. Should be shut down for a bit to renovate and repair. Genralmspaces, carpets, room furnishings, the elevator didn't work. Could be much better, wish them luck.

I try to contact EXPIDIA I never used it I canceled elevators don’t work

Curb appeal is very poor. I pulled in the parking lot and immediately was turned off - if i could have cancelled my reservation that late and gone somewhere else I would have. The room smelled. It didnt seem or feel very clean. The bed was not that comfortable. The breakfast was very poor. There should have at least been water out to drink with the breakfast, the juices were a funny color, I’m not even sure what they were. By 7am the coffee was gone and I didnt see anyone ever come to even check on anything to ask for more coffee. I have bad allergies, within an hour I was very congested and I woke up the next morning with a bad sinus headache - clearly something in that hotel/room was very dirty.

Standard basic motel. Great for short stays