JW Marriott Atlanta Buckhead

Moving beyond the $47 self parking fee and the $25 facilities fee (both per night), I was surprised by the lack of recognition by staff of my Ambassador Elite status. A welcome gift or letter would have been a long shot. The hotel is tired and dysfunctional. The lobby is cramped and pure chaos. The lounge was a mixed bag-no one in site during the evenings, but did an adequate job for breakfast. Overall a disappointing stay for a JW, definitely the worst we’ve stayed in over our 2000+ nights.

What a disappointing experience, if you're going to pay these rates there are much better choices. 1) On arrival I attempted to enter a door which was apparently not the main entrance, there was a door man there at the glass doors that just stared at me, he did not direct me to another entrance or even point in the right direction. I had never been to this hotel and was unaware that was not the main entrance, it did looked like it, I rang a bell that was near the doors and the front desk unlocked the door for me to enter. Later I found out it was an entrance it was just locked at that time. The doorman proceeded to borate me for entering that way this is horrible service. 2) I used the Bonvoy app to check in and received my room number and key ahead of my arrival. However this hotel requires a separate physical elevator key which I had to wait in a check in line to obtain, this was a holiday weekend and they were busy. The convenience of check in on line and mobile key is pointless. 3) I purchased access to the lounge with my stay, at the lounge the coffee and tea station was closed with a sign that indicated the machines were not functioning and they did not offer another option, they also had no fresh fruit or other snacks as advertised. 4) My room did not have coffee, tea or even a machine, I brought this to the attention of 3 employees who were all in disbelief and said I just needed to look in the drawers. I advised them I had and they were all empty, their response was it should be there. I ended up waiting till the cafe was open in the morning and purchased a coffee and advised the desk clerk again of the lack of coffee or even a machine in my room, he had the same response as the others. An employee did came up to my room to "check" and thought it was funny, he stated, "what do you know you were right". This is terrible service from multiple staff, rude and very disappointing. 5) I had dinner at the hotel restaurant where I ordered the Salmon with fresh vegetables and arugula, no vegetables were served and the arugula was warm and wilted. At this point I didn't say anything as I didn't think the staff would do anything about it. 5)The description of the room is for premium bedding, I have to say the mattress was so uncomfortable I slept on the couch and decided to spend the rest of my stay in Atlanta in a different hotel even though I had already paid for the Marriott. 5) During checkout the clerk asked how my stay was as I was walking out the door I told her not good and she said she would send me a survey, I have not received a survey.

Loved this stay. We all enjoyed the hotel stay and the amenities of pool and hot tub. Everyone was professional.

We have stayed here before and will stay again. Very friendly staff, always clean and nice rooms. Very convenient for the shopping. Great breakfast buffet.

From the minute we drove up - Stephen, the friendly bellman greeted us and we proceeded to check in with Christian. Christian was helpful and professional - minor hiccup with self parking. Christian was quick to remedy the situation. Sofia in the elite lounge was charming and professional each morning assisting with breakfast. The housekeepers on 17th floor was like ninjas-efficient and professional. Ms. Cassandra assisted with check out and remind me I need my room key to get out of parking deck. The hotel was clean and tidy. Plenty of staff to assist with any needs. Highly recommend this hotel and will be back in the near future!

Was there for a weekend conference and felt very taken care of. From reception to the bartenders to the shuttle drivers to the housekeepers... just everyone! The whole team really exuded the Mariott standard. Shoutout specifically to Shane at reception. Whatever I needed, he made sure and got it done. And the room was spacious and nice with a gorgeous view of the Atlanta city line. Absolutely loved my stay here.