Holiday Inn Express Harrisburg East by IHG

This location is terrible, especially the front desk clerk Chelsea and the manage on duty that day. We checked in on a Sunday, and extended our stay til Friday that week because my son was to complete chemo therapy. The room had feces on the toilet and the sheets were dirty, tired from the 6 hour drive up from NC we allowed the night shift employee to clean the room and give us new sheets and we were promised 2000 IHG points for the inconvenience. We left the hotel early Tuesday morning to check into the hospital across the street. Around we noon I came back to the hotel only to find our things were taking from the room and we were denied to continue our stay. They called the police on us because I demanded to have an understanding as to why would the only option be to put us out of the hotel and the rooms were paid for. The hotel stated that local residents within a 40mile radius could not rent. I explained that I reside in NC and provided proof, due to the situation with my I’ll son I just hadn’t the time to switch things over, this wasn’t good enough. I was met with a smart attitude and the police called. They did not return my incidentals, never awarded the points, and our money for the three nights left paid for has yet to be returned. The manager stated it’s not her problem my child has to go through chemo rules are rules. How could this be someone’s attitude in a position of authority and nothing was done wrong on our end other than booking with this awful establishment. We were able to locate most of our belongings but there are a few things still missing. Worse experience ever and corporate needs to look over these reviews, know one seems to have a kind word to say about this location. I would not recommend this place. If I could give less than one star I would. No regards to the harm caused by takin out money and leaving us with no where else to go.

Beds are very high and way too soft. Loud squeaking noise from the heater every 20/30 minutes. Loose trash on floor in hallway, looked like a latex gloves and some kind cap.

Clean, good location, staff, breakfast good.

Two lamps one on each side of the bed had no lampshades, just light bulbs hanging from fixtures. Eating area chairs very worn out, cracking and broken.

The pillows were nice. cable tv and coffee machine in the room.

The breakfast was not to my liking, hash browns were all stuck together, eggs were in one big clump and not sure what the meat was. Ended up having raisin bran cereal and choc. muffin. The bathroom was a little on the old side. floor molding was coming undone and corners were dirty. Fixated shower head.

The staff was friendly and helpful. The room was clean, the bed was super comfortable! The location of our room was horrible! The room was on the main floor and smelled a little musty. The ice machine was filling on and off all night. I expected a better room given we are reward members.

Close to venue and highway. Breakfast staff very nice.

Poor outlets. Plug and usb ports not well maintained or not working. Skow sink drain. Poor parking. Too dark in room, poor lighting