Wyndham Garden Schaumburg Chicago Northwest

good

Location

Staff was rude and inefficient, place was dirty, the matress had a hole.

They are terrible people, I arrived in the evening tired, with my pickup truck and trailer, there was no place to park my car in the hotel parking lot and I parked in their restaurant parking lot where it was written nowhere that parking was not allowed! I came out in the morning and found my car towed! I paid an extra $1000 for this!!!! Я также обнаружил, что отель грязный и антисанитарный!

Nothing

The expectation

I think the owners are capitalizing on the name of of the franchise, but not want to keep up with franchise standards. It’s like expecting a franchise experience but getting motel vibes. Hallways are Always gloomy, wallpapers all scuffed up and ripped up in some areas swimming pool is locked down indefinitely. They promote having a swimming pool on their website, promote breakfast. They do not have none of the above. Spoke to the manager and He says he has his team working on it. There’s no way that this place is keeping up with the franchise name they should be de-franchise and called a motel. That’s how sad it is and it’s unfortunate that every time owners like this take over franchise’s the first thing they do is strip away breakfast and amenities, and then they refused to keep up with the proper maintenance such as a wallpaper, shabby toilet don’t wanna fix fixtures,toilet handle was broken. I mean these are things that they know are not working so they overlook them and say “I have somebody working on it” l. They know what rooms are messed up. Yet they still rent it to you.