Best Western Plus Indianapolis NW Hotel

Property is old, was noisy, and No Cable!

The room was nice and the bathroom and the tile were clean. The mattress and pillows were comfortable. The problem was the hall carpeting throughout the hotel was stained and needs to be replaced.

Would recommend staff helpful and friendly

Thx

Clean room, clean bath room, great staff, easy check in.

Ok

The hotel looks like newer construction but is not well maintained. The entire place smelled like a marijuana vape pen when we arrived. There was also water everywhere from guests tracking water from the pool to elevator and hallways. Staff did not seem to have a sense of urgency to dry the floors. Many of the light bulbs in the hallway were flashing/malfunctioning, giving the hotel a horror film vibe.

Upon arrival, we noticed a very distinct smell of mold and mildew. Aside of the carpet, the inside of the lobby seemed to be updated and clean, so we proceeded with our check-in. On our way to our room, there were dehimidifiers in the hallways and the smell continued to get worse. Once in our room, the smell was overwhelming, the carpet was stained, we had water puddled in our bathroom and the windows were full of condensation. The front desk let us know that a water pipe had busted 2 days before and there was nothing they could do about it. Mold takes 24 hours to set in. Our stay there quickly became a problem. We needed to get a different hotel for our stay in Indianapolis. The front desk staff was rude and unprofessional. We request a full refund with additional monies for the inconvenience of having to find a different place to stay.

Comfortable bed, quiet surroundings and great breakfast

Hotel was clean, some stains on hallway carpet. There was a strong smell of pot that came in our room from a nearby room which was unfortunate. Our beds were comfortable and it was quiet. Hotel is close to everything we needed.