Best Western Plus Indianapolis NW Hotel

Check in was smooth and easy, the property was clean and the staff were friendly and helpful

My family and I enjoyed our stay. Elijah at the front desk was awesome. The property and the room was nice. The only issue was no exhaust fan in the bathroom. If there there was one we didn’t know where the switch was to turn it on.

Property was kind of clean, room was not made upon returning to room after being out. Loud stairwell and inconsiderate day time staff. Breakfast was ok at best with most items being out or poorly prepared. Beds were far too firm with not enough pillows. Stains on bathtub and walls in room.

Lots of potential here with what looks like many updates. But the pool missed getting needed updates. There were rusting ladders and peeling paint from the concrete floor outside the pool. We had lots of paint on our feet going into and out of the pool.

Staff was lovely, and room was great. Around 1:30 a.m. some local thugs in cars decided to spend 90 minutes circling an adjacent small shopping center with music booming. There was a police car parked on the hotel property, we would not have felt safe leaving our room.

My room was a non-smoking room but as soon as I walked in the smell of stale smoke was overwhelming! Also, the walls were so thin I could hear the conversation next door all evening. I booked and paid for a two-night stay but checked out the next morning and found different accommodations for my second night.

keeping working on updating

The manager was great and very helpful

Rooms are small. Rollaway bed could not fit in the king size room

The staff were very freindly and helpfull. Breakfest was good.