Renaissance Philadelphia Downtown Hotel

I haven’t even made it to my room yet, and I already feel compelled to leave a review. Checking in with Joe was one of the best experiences I’ve ever had at any property. He was incredibly kind, thoughtful, and went above and beyond to make me feel welcome. If this is any indication of what’s to come, I’m in for a great stay!

Disappointing stay with this well known brand. Elevators smelt of urine, room smelt of weed. Location is very good. Manager was sympathetic with our complaints and handled the matter to our satisfaction in the end. Unfortunately I would not stay here again

Joe at the front desk was phenomenal. We needed a space to work for a bit and he went above and beyond to make us comfortable and get what we needed including coffees, waters and even a white board with no prior notice. I found out I had an error with my reservation and Joe fixed it and got me a room with no fuss. The food at the connected restaurant was terrific and the staff were friendly. All in all we could not have had a better stay.

Great staff, great location, mildewey no draining shower, super noisy with thin walls & very nice towels.

I checked my girlfriend and my mother into the hotel, and the woman at the front desk was clearly on some kind of narcotic; I've never seen someone be so violent with a computer keyboard or speak so quickly. She was rude and condescending to both my mother and girlfriend. My mother's hotel room had a couch in it that was very obviously covered in semen stains that hadn't been cleaned; we're talking "still crusted on". We had her moved to another room, and it was even worse; there were semen stains on the couch in the new room, the curtains, and a very obvious imprint on the window from where someone was pressed up against it, no doubt in some kind of intimate position. My girlfriend and I shared a room separate from my mother, and I had to personally repair the toilet and the sink drainage. I suppose I should be grateful I didn't have semen stains in our room... that we could see.

For the amount you pay per night they should at least offer free internet. It is reminiscent of that show Green Acres when Mr. Haney sells Oliver Douglass a tractor then says, "Now that you have the tractor how about buying the tires that go with it?". Internet is now something you need in every day life so to have to pay extra for it during a hotel stay I find to be intolerable.