Petousis Hotel & Suites

Conforto e limpeza! Atenção do staff! Opções vegetarianas!

Helpful staff, excellent breakfast, and a good location — it takes about 35 minutes by bus to reach the center of Heraklion. There is a beautiful public beach nearby, the rooms are kept clean, the beds are comfortable, the air conditioning works well, and there are two excellent swimming pools. Overall, it is an excellent family-run hotel where you feel right at home. By the way, the food at Petousis Restaurant is delicious and reasonably priced.

We arrived late at night, check in was easy and quick, they had kindly left a small bottle of red wine, some fruit and a bottle of water in the room. Suite - Positives - As there was 3 of we had booked a suite. Suite was lovely and clean with view of both pools and the ocean in the near distance. Stylish and Sleek decor. Air conditioning was excellent. Lovely and Quiet in the evening. Not so good - Cleaners did a good job of the room, however a sweep of the balcony would not have gone wrong, and the the coffee/tea/sugar was rarely replenished. The beds - horrendous - brick hard and thin by the middle of the holiday we were waking throughout the night with back pain and were very sore in the morning. Fridge worked poorly. Chairs on balcony uncomfy which was disappointing as we would normally sit on the balcony after dinner for a few hours but this put us off doing so. Pool area - Friendly, efficient staff who went out their way to ensure you had a great experience. Food was great at the pool bar as was the cocktails. However at the cost of 11€ each I would expect this. Cleanliness in all main areas was excellent. Cleaners and handymen would spend hours at sunrise ensuring perfection. Never had a problem obtaining a sunlounger regardless of time of day. Both pools were lovely, ladders at shallow end of smaller pool definately need to be secured a little better, a tad scary! Breakfast - Very Good Excellent selection, pastries, cake, various breads, the usual bacon, egg, sausage selection. Cold meats and cheeses, yogurt, fresh fruit, seeds and nuts. Only suggestion for improvement would be for fresh juice not from a machine that provides concentrated. Spa The three of us all had scrubs, massage and facial. Maria was wonderful and we highly recommend. Checkout - Mmm - Poor. Ok so our flight was late at night to we requested a late checkout. We were happy to pay for this. We were informed it would depend on the arrival time for the next guests arrival which is understandable. On the morning of check out we asked and were told no as the person wss arriving early. Had this been true, fair enough. However I was aware the person going into the room was not arriving until after 9pm that night. Honesty is important. This left us with 2 options - Check out between 10am-11am and use the spa shower. Or pay £100 Euro (ridiculous) for the use of a room until collection at 8pm. Needless to say our previous room was still empty on leaving. The room we paid €100 for 8hrs was a double over looking the pool and had very comfy mattresses!! Overall - we loved the area, the hotel, will we come back? Probably not due to the dishonesty at check out which is a real shame.

breakfast and dinner very delicous. staff was very friendly

they don't have toothbrush

What a gorgeous stay we have had . Hotel is so clean , well kept and I'd say the best in the last d back quiet Amadoura resort . Pool is well kept and life guard is so attentive and we noticed so good with the children . All staff are all amazing but there was stand out service from Sara - assistant manager . Babis & Babis who worked the bar and the restaurant, these guys genuinely took an interest and made us feel special aswell as serving amazing cocktails . Entertainment mon & Thursday with Sax / local band and Maria giving varied music aswell as Cretan. Which we thoroughly enjoyed learning the Cretan dance from Maria and Babis . The hotel manager also likes to entertain and has a good voice . We also treat ourselves and had a wonderful massage on site . All in all a 5* from us just what we needed a relaxing 11 days recharging our batteries .

ΤΟ ΠΡΩΙΝΟ ΗΤΑΝ ΠΟΛΥ ΚΑΛΟ!

ΔΕ ΜΟΥ ΑΡΕΣΕ ΟΤΙ Η ΠΟΡΤΑ ΤΗΣ ΤΟΥΑΛΕΤΑΣ ΔΕΝ ΕΚΛΕΙΝΕ ΣΩΣΤΑ. ΑΝ ΚΟΙΜΟΤΑΝ ΚΑΠΟΙΟΣ ΣΤΟ ΔΩΜΑΤΙΟ ΔΕΝ ΜΠΟΡΟΥΣΕ ΝΑ ΠΑΕΙ ΣΤΗ ΤΟΥΑΛΕΤΑ ΓΙΑΤΙ ΑΠΟ ΤΟ ΘΟΡΥΒΟ ΤΗΣ ΤΟΥΑΛΕΤΑΣ ΞΥΠΝΑΓΕ. ΕΠΙΣΗΣ Ο ΤΟΙΧΟΣ ΕΙΧΕ ΜΥΡΜΗΓΚΙΑ ΚΑΙ ΟΤΙ ΑΚΟΥΜΠΗΣΑ ΣΤΟ ΕΠΙΠΛΟ ΓΕΜΙΣΕ ΜΥΡΜΗΓΚΙΑ. ΕΙΧΑ ΣΚΟΠΟ ΝΑ ΕΝΗΜΕΡΩΣΩ ΤΟΝ ΥΠΕΥΘΥΝΟ 'Η ΤΗΝ ΡΕΣΕΨΙΟΝ ΑΛΛΑ ΔΕΝ ΜΑΣ ΡΩΤΗΣΕ ΚΑΝΕΝΑΣ ΑΝ ΜΕΙΝΑΜΕ ΕΥΧΑΡΙΣΤΗΜΕΝΟΙ ΜΕ ΤΗ ΔΙΑΜΟΝΗ ΜΑΣ. ΕΚΤΟΣ ΤΟΥΣ ΤΟΥΡΙΣΤΕΣ ΚΑΙ ΟΙ ΕΛΛΗΝΕΣ ΠΕΛΑΤΕΣ ΕΙΝΑΙ.

Viskas buvo ok

The private pool Comfortable and very clean room. Loads of space Friendly staff Quick journey from Heraklion airport

Food ok to poor - half board dinner especially disappointing so we opted to pay for food in the Petousis taverna instead Small bath towels WiFi very sporadic

Personeel heel vriendelijk, ontbijt zeer ruime keuze en heerlijk. Afstand naar zee paar minten lopen.