DoubleTree by Hilton Milwaukee/Brookfield

We booked a king suite, which sleeps 4. Two would sleep on the king bed and the other two would sleep on the queen pull out couch. In our first room the bathtub plug didn’t work, the cold water handle on the faucet wouldn’t budge (so you could only wash your hands with scalding hot water), the refrigerator was broken, and the phone didn’t work. All a recipe for disaster with two toddlers. We expressed our concerns about the room (which they didn’t write down) and they moved us to another king suite. Mind you, this all happened at 9 PM when our toddlers should have long been asleep. We get to the new room and the bathtub plug doesn’t work, the cold water handle is still dodgy, and to top it all off, the pull out bed is COMPLETELY broken, falling in on itself broken. We call again to express our concerns and are told there are no more rooms available to move us to, other than separating our group and putting two of us in one king room and the other two staying in the current room. This was our first time traveling with our kids, and we did not want to separate. In the end, my husband ended up putting the pullout mattress on the floor just so we could get our kids to sleep. The cherry on top was that once we got everyone settled for the night, we realized that the air conditioner was working but sounded like a freight train. Went down in the morning and cancelled the remainder of our stay. Luckily the staff was understanding and refunded the first night.

Friendly staff. Check in took all of 2 minutes. Large, clean rooms with good lighting.

good

Hotel room. Great staff. Hotel in need of an upgrade.