Hawthorn Suites by Wyndham Albuquerque

The front

The clerk at check in did not have a mask on . I asl her if the rooms had been sanitized she just said yea . Didn’t give any details on sanitizing anyways. The room had a water roach in the very corner of the wall in the carpet. I could tail it was not deep clean there was red hots behind the nightstand in between the two beds . The clock on the nightstand had not been cleaned it had just all over it you can tell when somethings been cleaned and sanitized and the restroom vent has a rattling noise we couldn’t even shower comfortably with that noise on room #126 . It is a shame to see their affiliated with the Wyndham

There was dust/ dirt along the ledge of the window. A/C needs to be recharged, not cool enough , even set on High Cool. Also ice machine did not work on the second floor, bought 10 lbs, of ice at Walmart.

The room was shabby at best. The A/C dials were missing any markings. The room was sweltering and I had to guess where to set the knobs to cool it off which took many tries. The tub was filthy and had cigarette burns on the edge of the tub. Carpet was frayed and missing small patches. There were no breakfast options. The hallway was a potent combination of awful air freshener, weed smoke and stale cigarette smoke.

On check in it was very time consuming due to the fact the clerk was much more interested in the telephone than providing service to me. I was not familiar with Hawthorne Suites hotel but I sure am now. I mistakenly thought that beibg a Wyndham hotel it would be acceptable. But after completing check in. I stepped into a filthy elevator. Then traveled up a hallway saturated in stale cigarette smoke. Then when arriving in my non smoking room, i havent ever had the experience of having an ottoman in my room but having no chair. . For entertainment I watched out my window a vehicle being ransacked in theparking lot. Just waiting for wht comes next.

TV remote control was to be fixed but never did. Tried repeatly to get WIFI, but finally came in after midnight.

had a 2 night stay here.first night was unable to connect to the wifi. told the front desk clerk Alan and he immediately put us in another room. had no tv reception in the new room which he immediately fixed. fast courteous service from all the staff, but Alan was great

When we arrived at the hotel we realized it was in a terrible part of town. Check in process was easy, however the agent didn’t communicate with us that they were taking an extra $50 deposit from my credit card in addition to the room charge. I will get that money back in a few days but for some people that might be a financial burden. Next...we got into the room and it was like a hotel room from the 70s. The main door to the room would not automatically close. You had to push it shut. The hallway smelled like weed. The towels were as rough as sand paper. The side door exit door lock was broken ( in that neighborhood it didn’t make me feel very safe). The complimentary breakfast was not available which I understand due to COVIDl, however; I stayed at many other hotels on this trip and they offered a breakfast to go (apple, granola bar, etc). Overall, I would never stay at this hotel again. I picked it because it was a Wyndham property which has a decent reputation. I was very disappointed😒

Friendliness of Front desk staff and close to airport

Always stay at this hotel exclusively. I've had some issues in the past. But overall I enjoy the atmosphere and relaxing stays. That keeps us coming back.