The Oberoi Grand, Kolkata

Breakfast staff and housekeeping staff were excellent

We overcame initial issues with our reservation and WiFi connectivity to enjoy our 3-night stay. The heritage location and personalized hospitality were highlights. Notably, the IT team facilitated internet connectivity and access to the Business Center for two overnight cancer research meetings. We enjoyed breakfast at threesixtythree and appreciated the follow up from Senior Sous Chef, Karuna Banerjee!

Ancient need renovation

Nice large hotel in very central location in Kolkata. A nice oasis in a complex and noisy city. Food prices expensive for the city

OVERALL: historic hotel right in the city centre and walking distance from key spots auch as Victoria Memorial or Park Street. Spacious rooms, out of date bathrooms, subpar amenities, great spa... It has elements of an unpolished gem, but needs some better care for details: Below the good and not so good: Lacking points: - bathroom, out of date (curtain, no shower head...), amenities are not up to scratch (razors, tooth brush etc, all just average like in any cheap hotel; old hairdryer...) - Forest Essentials shampoo are nice though - in room amenities (tea etc, very low quality; no sparkling water etc, it was like looking at a cheap supermarket shelf; cheap tea, coffee, drinks etc...) - bottled water has a quite strong staid water flavour - sound insulation is quite bad from the door/hallway All that was overshadowed by the good parts - amazing people, service, - restaurants were good for lunch and breakfast - a worldbeating spa - dummy equipped great gym... - and the location in the very city centre you can walk to Victoria Memorial, Indian Museum etc

Our stay was enjoyable. However, it would have been nice to have some noise control in the pool area and lobby.

Property although very nice in the otherwise busy and dirty Kolkata, could do with some renovation. It looks a bit tired. The reception area was very dull. Rooms I think they are going to renovate soon. Breakfast was the highlight with fantastic choice and all the bells and whistles. Staff is the best asset Oberoi has. Ronak at breakfast was a lovely guy and looked after us so well. Thanks Ronak.

Grand Hotel (now Oberoi Grand) in Kolkata is a gem of its own. It has managed to preserve the vintage India regale in a British era architecture. However what sets it apart are not the structure or the amenities but the attitude of the staff. They far surpass the service standard of any 5 star hotel in India and possibly of the best hotels in the world. They will be at your beck and call 24x7, be it the housekeeping, the in room dining or any other department. They will try to find the best way to make your stay enjoyable and offer above and beyond their work. It is the staff that make this hotel the best in Kolkata if not in the world. They have earned a repeat customer here.

Heritage hotel centrally located with rich history & spacious room, but barely a window & needs physical refresh with better housekeeping standards. Love the public Areas. Inconsistent service from bare minimum to non existent (rare Oberoi hotel where i felt completely ignored to consistently ask for simple things like refilling or offering water before & during meals, snacks with drinks in bar etc.)

It is an old hotel but has been renovated nicely throughout the hotel. We stayed in premier room for 5 nights . Large bedroom but the bath room is very small. The room serves was excellent. The staff were very helpful and made our stay very comfortable. We have few little issues in the room but they were put right straight away. I wasn’t very impressed with the service in the dining room. Few times we were take to a table which was dirty and we were told sit while they were cleaning. They shouldn’t have take us to the table before cleaning. We were happy to wait for them to clean the table before we were taken to the table. After ordering cooked breakfast there is long waiting some days we were waiting for the menu for over 5 minutes. You will have to wait for tea another 5 times. We had to wait for everything. There are plenty of staff in the dining room but I think they need more training. All the staff including the door men were very helpful. Thank you everyone for making our stay comfortable.