Residence Inn San Ramon

We had very a bizarre first night. We were about to go to bed and my daughter pulled back the sheet and there was a wet spot on the bed. The bed was nicely made so I just thought the sheet just didn’t dry so I started ironing it but then it smelled as I was ironing it. I pulled back the sheet and the mattress pad was stained like someone peed on it. I called the front desk to get new bedding but when I pulled back the mattress pad, the mattress was also wet! The hotel staff was extremely gracious and switched us to a different room but by the time we went to bed it was past 11 and we had to get up early for a tournament. The hotel has made note to investigate. But also a bunch of kids were swimming in the pool and when they got out, the pool ladder handle came out of its insert completely and they fell back into the water. I notified the hotel.

Welll- checked in at 3:00 and we were told the room wasnt ready for another hour... waited in my brother in laws room. His AC went out... asked hotel to correct the situation... they came into his room 20 mins later-door left wide open because of the excessive heat that was building in room and we had three kids with us. They threatened us with a $300 fine for marijuana smoke.. which was absurd and insulting- we had children in our room AND the door was left open due to the heat but claimed they "smelled it in the hallway" (San Ramon was on an excessive heat warning) They claimed to have an engineer coming out, as another room also had issues with their AC... we asked that they focus on the AC issue... They left.. no fine btw.. they moved my brother in law into another room.. our room was finally ready... they gave us the keys to the wrong room, discovered after we walked into another guests room.. went back to reception, finally got the right room key.. we were settled around 5:00pm Took kids to pool later that night, we were told the pool closes at 10pm, got kids out by 9:55- Noticed a group of teenage girls were allowed to hangout till 11:00pm.. I stay at residence Inns by marriot often, because theyre great places for families. The room was great, $400 for a two bedroom suite. We had family come back to our room after the Service to look over old family photos. The housekeeper was very sweet.. but the staff at the front need to get some retraining. Do better.

Excellent breakfast!!

Full kitchen, everything clean and in good condition

Breakfast was good. I wish they had gluten free bread and for vegetarian more options.

Very spacious rooms.

all good

Compact parking spaces were extremely tight even for compact cars. Other than that everything else was amazing!