Key West Inn - Montgomery

I wasn't able to stay. I made the reservation online with the payment protection, however, upon trying to check in the man would not except my Government issued Veterans ID card. Prior to making the reservation, I called and asked if it was possible to receive a Veterans discount. He said yes as long as I would present my card while checking in. When I got there to check in, the man kept insisting I needed a State ID card to get the room. I asked for the refund and he said he had nothing to do with that and that I would have to call with whomever I booked the room with, which was hotels.com. I've tried calling the customer service number countless times last night, as well as this morning without any success at all.

Fridge still had dranks in it. Two pull out chores had junk all in them. Clothes were left hanging on the back of the bathroom door. Homeless was sleeping on the walk way on the second floor. Blankets had burns all over them. Tile in the bathroom was busted up.

Nothing

For the price it was fine

Black mold several places. No water pressure for shower, needs new light bulbs.

The checkin process was ok .. the room was outdated … the sheets and comforter was stained and smelling ..

This hotel is not like the pictures on the website. When you go to check in you can only go into a little area there was not a nice reception area like the pictures show and no breakfast area and we reserved a room with 2 queen beds we got 2 full size beds and there was 4 of us and they only had 2 washcloths and 2 towels in the room for us and when I asked for more towels they wanted the used ones back first. When we got there to check in I told them we had a reservation and they acted surprised and asked you have a reservation here and I showed them. And they then looked on the computer and found our reservation. I do not recommend this hotel. The tiles in the bathroom were broke and the toilet was wobbly, the WiFi didn’t work, and half the lights didn’t work.

If it wasn't so cold, I would have slept outside instead of here.

Looks good on the picture area is terrible

it was terrible experience. Different than pictures they provided and so dirty unsafe place. Probabyl for using drugs not for stay over.