The Ritz-Carlton, Cleveland

We were visiting my Parents in Tuscarawas county and decided to go to a Cavaliers game. I initially booked an employee rate through the Hilton Garden Inn, but after reading unfavorable reviews on TripAdvisor, I checked the Bonvoy app and my points status. Low and behold, I had a free room voucher. With an additional 7,000 points, I secured a room at the Ritz Carlton. Awesome! The service is impeccable. Everyone is so nice. My 12 year old Son’s first NBA game. He was awestruck by the buses. We rode in the elevator with some very tall, well dressed men with head sets. My Son was in heaven and acted so professional, not badgering them for autographs, but now I wish we would have at least asked for a photo opportunity. The young lady at valet, Curtis at checkin , the gentleman at check out, Harrison the bellman and the gentleman (doorman) with glasses, who was working there 12 years ago, when my wife and I visited, were all exceptional. Also, kudos to the Valet man at checkout who noticed our tire pressure light was on and offered to get a air compressor to check our tires, before our 800 mile ride home. Parking is $60 overnight. We didn’t use them, but the restaurant and bar look excellent. The hotel is so convenient to Rocket Mortgage Arena, you don’t even leave the building. Already planning to return next year!

The staff is excellent and very polite

I am currently staying at this hotel as my husband is having surgery at the Cleveland Clinic. I cannot say enough good things about the hotel staff and how well they have cared for me. From the guys greeting me upon arrival to housekeeping, to the front desk- everyone has been incredibly welcoming, remembering me- and have asked how both my husband and I are getting along. I almost hate to leave. I leave in the morning to be with my husband- and return each night. It’s like a little oasis from the stress of dealing with it all. I hope the hotel manager reads these reviews because I really want to give a shout out to Mary and Julie at the restaurant who have just been over the top helpful and exceptional. Both have been so compassionate, service oriented and kind.

At one time, long ago, this was a great property. It is now a casino hotel, with all that implies. Dubious crowd, and bizarrely surly service at the one (and only) restaurant/bar in the hotel. My favorite moment was the delivery of the “charcuterie board” at the restaurant. It was literally cubes of cheddar, pepper jack, and swiss, with a couple of rolls of salami and ham. A child could’ve made it from a cheap supermarket deli tray. The Marriott is actually a much better property in Cleveland. It has new rooms, a real fine dining restaurant (Il Venetian) and (like the Ritz) a marginal bar/ restaurant in the lobby. Give this one a hard pass. I’m astonished corporate lets this place carry the Ritz name.

Truth be told, this is not how a Luxury property with such a reputable name should look like. Rooms are very outdated, pillows were not comfortable, mattress cover - so as I move while sleeping I was exposed to the bare mattress (!) dusty rooms also. Front desk was possibly training so I will not rate the experience. Valet was ok. I went to the lobby bar to ask for silverware because I ordered outside door and they didn’t have any and when I approached the host stand she greeted me with: are you delivering food? So very non professional.

Delightful stay. Responsive staff, beautiful, large, very clean room, very comfortable bed, great bath amenities, excellent housekeeping. Restaurant small but good; staff remembered requests, followed up. Nice touch of water bottles available in lobby.

Stayed at the Ritz Carlton Cleveland and took in the Cavs Warriors game. Fantastic place. All around.