The Ritz-Carlton, Cleveland

Overall the stay was a very good experience and shall return

My family and I stayed here to celebrate my mother's milestone birthday, and it was a wonderful gift to her! From the moment you arrive, the staff is very welcoming and attentive. We stayed on the Club Level and purchased Club Lounge Access which offered nice views of Lake Erie. We enjoyed the breakfast, lunch, evening snacks, and dessert offered in the lounge. Good quality coffee, teas, wine and cordials are also served. The fitness center has ample equipment and even a sauna. Our rooms were very clean, thoughtfully furnished, and with a gorgeous marble shower. Full-sized toiletries are provided which eliminate the need to pack such items. Yes, this hotel is more expensive than other options in downtown Cleveland, but the quality is well worth the price.

This hotel was excellent. The staff were great, the location is fabulous and the food and beverage is first class. Couldn’t have asked for a better weekend away. The EV charger is a nice bonus. WiFi is incredibly fast. Highly recommend!!!!!

Person at front desk was rude upon check-in. $700.00 room was dirty, dusty and had handprints all over the mirror and wine glasses. Asked to speak to a manager and there was no manager on duty. Left my cell number and name for the manager to call and it's been 3 days with no call. Give me a break.

First i have to say how wonderful the staff is at the hotel. Grace and Alice in the club lounge couldn't have been more helpful. And while there i met Darryl McGarity who is the director of sales and marketing. Although my wife and i were only there for a long weekend he was so kind to spend time with us and discuss area attractions. When I expressed my disappointment at not being able to make it to the local art museum he sent over a book to our room on the treasures of that museum. Truly unexpected and really above and beyond. The hotel restaurant, Turn was also a gem with an interesting menu and delicious food. Location is also excellent and the hotel is really an easy walk to just about anywhere downtown. And of course being a Ritz Carlton it goes without saying that the rooms and other facilities are first class.

AC in the room wasn’t working so the room got really hot