Courtyard by Marriott Boston Norwood/Canton

The hotel was not nearly as nice or clean as advertised. Our room smelled strongly of cigarettes, the rug was not clean and there was mold in the bathroom.

Fine

Room was clean

Rooms were clean. No breakfast. You have to go to the Bistro to order and pay for food to be served as breakfast. That didn't look good for a hotel as reputable as Marriot especially considering the price that was paid for the room, $230 before tax per night. I could have gotten a better service for a lesser amount at another hotel. If there was a common breakfast lounge and guests are asked to pay for it, it would have a better look. Not the way this was setup. It did affect the comfort of me and my other guests. Very poor business planning by the hotel. I would never book that hotel if I have another opportunity. It has affected my whole perception of Marriot hotel. Not the brand I used to know.

The staff at this hotel are horrible. Absolutely horrible. You would expect better from a Marriott, but besides the name on the building, you wouldn’t know it was a Marriott. We were given a downgraded room and then refused to have the difference compensated. We paid a month in advance, but were not told about the downgraded room until we actually walked into the room. There were full sized sheets stretched onto queen sized beds. It was uncomfortable, the hallways smelled of air fresheners so strong you could taste it. They were definitely covering odors. The housekeeping staff was yelling at each other in the corridors at 7am. It’s just a terrible place to stay, and I am shocked Marriott has anything to do with this mess.

Beautiful rooms

It is a very nice hotel just the route one that it’s on has a divided medium that you have to make you turn to come back to the hotel but Norwood is a nice place. The hotel is decent.

Nice hotel! Not far from anything we wanted to do. Clean! We would stay again.

Everything

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