Holiday Inn Express Burlington by IHG

The Hotel is dated and there is not ventilation in the bathrooms. Our initial room smelled horrible and we had to move to another room. The staff were helpful and friendly. This hotel is very overpriced for what you get.

There was mold all over the shower, poor ventilation…our clothes were actually damp! But the staff was lovely!

My stay was excellent. Customer service was amazing, the front desk personnel was very friendly and helpful. I would recommend this hotel because it was a great stay. This includes the breakfast every morning.

It was a very good experience staying at this hotel. The staff was very attentive and courteous.

Room was dirty. Squashed bug on wall above desk. Dead waterbug/roach behind bathroom door on check in. Toothpaste and/or shaving cream splatters pretty much marking all the walls in the bathroom. Pretty gross overall. Also on check in was put into a room with a single king bed even though we specifically reserved 2 queen beds. Seems like desk attendant switched us last second as she crossed out one # and gave us another (my daughter mentioned when we got to single bed room). So had to go back down and switch rooms and she didnt even apologize or anything. Also stayed for two nights and the morning after first night when leaving for the day I asked at desk if room would be cleaned and was told absolutely and that all rooms get cleaned every day. Then after asking and being told that it would be when I came back that evening it still hadnt been cleaned. Pretty terrible experience all around and feel like I should be reimbursed some as it was not cheap.

I hate that I didn’t get her name but the older African American lady that checked me Saturday morning was so funny and nice. I loved our conversation. Need more people with her personality in this world. If she sees this, thank you so much! It’s was a blast talking to you!

Dogs are allowed

The staff were lovely. The location was perfect for a student drop off at Elon. The hotel needs to be updated and the cleaning of the rooms was not very good. They need to do a better job cleaning the rooms and they need to update the rooms but the property was priced accordingly given these negative points.

It is centrally located to shops and dining!

All of the staff was very friendly and helpful! The hot breakfast was absolutely delicious and amazing! Best Holiday Inn Express anywhere!